CHARLOTTE, N.C.--(BUSINESS WIRE)--Bank of America Merchant Services, a global leader in payments, eCommerce and security solutions, is helping eligible clients impacted by hurricanes Harvey and Irma get back on their feet by offering free replacement of payments-processing equipment.
The company is providing free Clover® Go devices, which enable payments processing via a smart phone or tablet, to businesses in FEMA-designated disaster areas affected by Harvey and Irma.1 Merchants in these regions that rely on Bank of America Merchant Services for payments processing can call 866.787.8310 or email genuine.concern@bankofamericamerchant.com for assistance.
“While cleanup and recovery will take months, many merchants – particularly small business owners – need to get up and running again quickly,” said Bank of America Merchant Services CEO Tim Tynan. “We want to do everything we can to help merchants impacted by these hurricanes reopen their doors for business as fast as possible.”
Guidance for Small Businesses
Existing eligible Bank of America Merchant Services small business clients with Clover equipment that are unable to accept payments due to storm damage or a lack of electricity can process payments manually via their smart phone or tablet with the Clover® Go app. (To download the app, search for “Clover Go by Bank of America Merchant Services” in the Apple® App Store and/or “CloverGo-BofA Merchant Services” in the Google Play™ App Store.)
Upon request, Bank of America Merchant Services will provide eligible clients with a new Clover® Go device at no charge – regardless of whether they are a current Clover® customer.
Clover® Go is a mobile card reader that works with smartphones and tablets running Apple® iOS or Android™ operating systems. It connects via a Wi-Fi® or cellular connection and because it uses a rechargeable battery, it does not need to be plugged in to operate.
Guidance for Mid-Sized to Large Businesses
Existing mid-sized to large Bank of America Merchant Services clients that suffered storm-related damage to payments-processing equipment can contact us at 866.787.8310, or email us at Genuine.Concern@bankofamericamerchant.com.
All clients, regardless of size, can call 866.787.8310 or email Genuine.Concern@bankofamericamerchant.com for assistance.
About Bank of America Merchant Services
Bank of America Merchant Services connects businesses and their customers by doing payments better. The company delivers payments, commerce and security solutions, as well as consultation services, to businesses throughout the United States, Canada and Europe. It processed more than 15.2 billion transactions at approximately 660,000 merchant locations in 2016.2 The company is a joint venture that combines the technology and innovative products of First Data with the relationship strength and prominent global brand of Bank of America. To learn more, please visit https://merch.bankofamerica.com/.
¹ Must be an existing Bank of America Merchant Services client and your business must be located in an area designated by FEMA to have been impacted by Harvey or Irma to be eligible. Your Clover® Go device is being provided free of charge and your existing processing fees will remain the same for transactions processed using this device. This offer is available to you through September 30, 2017 and is non-transferable. Other equipment and products and services will be charged at the existing pricing structure.
Clover® Go is compatible with the majority of Apple® and Android™ platform-enabled smartphones and tablets. Requires wireless internet or cellular connection. Must download the free Clover Go by Bank of America Merchant Services app onto your smartphone or tablet. Clover Go cannot accept PIN Debit, EBT or gift cards. The Clover Go Bluetooth® reader accepts NFC transactions, but the non-Bluetooth version does not. Clover® Go does not support offline transaction processing.
Android and Google Play are trademarks of Google Inc. Apple is a trademark of Apple Inc., registered in the U.S. and other countries.
2 Based on bankcard, other credit, and PIN debit sales volume and transactions. Per the Nilson Report, March 2017, Issue 1105.
©2017 Banc of America Merchant Services, LLC. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of and licensed by their respective owners.
Merchant Services are provided by Bank of America, N.A. and its representative Banc of America Merchant Services, LLC. Banc of America Merchant Services, LLC is not a bank, does not offer bank deposits, and its services are not guaranteed or insured by the FDIC or any other governmental agency.
