HOBOKEN, N.J.--(BUSINESS WIRE)--NICE inContact (Nasdaq:NICE) today announced its new first-class ecosystem program for product partners and IT developers. This is the most extensive technology ecosystem currently available in the customer experience market, with more than 250 APIs, and will allow NICE inContact customers to benefit from the market’s widest range of cloud customer experience solutions.
The program enables partners to hook into the leading capabilities of the NICE inContact CXone™ platform, an open, cloud native foundation that powers customer experience innovation with Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence. Partners are able to amplify the value of the platform through the development of integrated value-add applications, and the exchange of information and services.
CXexchange offers a centralized, state of the art marketplace for developers to market and sell their CXone-based applications. CXexchange, which already hosts over 65 ISV partners, allows NICE and inContact customers to easily access the full list of partner applications, and enables them to:
- Compare solutions, view product demos, read reviews, and ask questions before contacting a partner
- Save time in the technology selection process
- Decrease the time-to-implementation of new functionality
In addition, DEVone offers partners broad tools and resources to enable them to create new applications on CXone, including:
- Over 250 already-available APIs, with new ones being published with each release
- Full, around-the-clock access to extensive, interactive documentation and support
- Access to a developer community with forums to share knowledge and experiences with other customers, partners and NICE inContact programmers
Barak Eilam, CEO, NICE:
“Open technology platforms allow
access to vastly more technology capabilities than any one company could
provide, at a far lower cost and with much greater scalability. With the
launch of DEVone and CXexchange, we have opened our doors to technology
partners and developers, inviting them to join the market’s most
extensive ecosystem program. The value of this program for our customers
and for the market is the creation of tailored cloud customer experience
solutions that will help our customers meet their specific needs and
business goals.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
