HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced a set of enhancements to its award-winning EVOLVE Workforce Management (WFM) solution that extends its enterprise-class staff forecasting functionality to contact centers of all sizes through the cloud. As part of the first continuous delivery workforce management solution, these powerful forecasting features are easy to use and make accurate capacity planning far more cost-effective.
The NICE EVOLVE WFM forecasting module offers businesses the most robust set of tools in the market. Precise forecasts of customer demand are created by automatically applying user-defined rules and historical data, taking into account such factors as single- and multi-skill tasks and multichannel requirements. Managers can also easily use the solution’s unlimited “what if” scenarios to adjust forecasts, staff scheduling and capacity planning at their discretion.
As a result, businesses of all sizes can enjoy a rich, intuitive set of tools that simplify and streamline contact center workforce management – enabling them to benefit from cost savings, forecasting accuracy and planning efficiencies that contribute to greater customer satisfaction.
NICE EVOLVE WFM forecasting combines next-generation technology (including advanced mathematical methods such as Box-Jenkins ARIMA, exponential smoothing and multi-linear season regression) with an award-winning, customer-friendly user interface and cloud-based delivery. EVOLVE customers receive NICE’s leading public cloud workforce management solution without the long-term hardware investment, annual maintenance and upgrade hassles typically associated with enterprise-grade software; and, implementation is carried out in mere minutes.
Miki Migdal, President of the NICE Enterprise Product Group:
“Accurate
forecasting is essential to any organization that prioritizes customer
experience – businesses must ensure that they have the right person in
place at the right time to manage customer inquiries in both an
efficient and satisfactory manner. We are pleased to make this
capability available to businesses of all sizes, with our cloud-based
EVOLVE WFM solution. Our enhanced automated forecasting capabilities,
now available in the cloud, will allow organizations to reinvent
customer service without the need for downtime, lengthy training, or
special integrations with their existing systems.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see:
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
