BOSTON--(BUSINESS WIRE)--Continuum®, the only channel-exclusive IT management platform company, released a case study on Karpel Solutions, a managed services provider (MSP) that focuses on its clients’ strategic goals through cost effective technology. In 2012, Karpel deployed Vault, the platform that marked Continuum’s entry into the disaster recovery market, but has since transitioned its clients to Continuity247®, Continuum’s fully-managed backup and disaster recovery (BDR) platform. Karpel started as a software development firm in 1985, but today serves as an MSP delivering business and government solutions to companies in the greater St. Louis metro area. Karpel has been providing IT services for 10 years and manages 1,800 end users across approximately 50 clients.
“The increased efficiency is far better with Continuity247, compared to other BDR solutions,” said Frank Roberts, Director of Network Services at Karpel Solutions. “Specifically, the time it takes to restore a client’s file system is faster – which is very valuable because our clients rely on being back in business as quickly as possible.”
Continuity247 is a powerful, fully-managed BDR platform that comes complete with hands-on support from Continuum’s more than 700 Network Operations Center (NOC) technicians, resolving thousands of alerts, 24x7x365, which enables Karpel to deliver robust and scalable business continuity services to its growing client base.
“Being able to utilize the NOC and its talent is a big win for us,” said Tony Morris, Vice President of Karpel Solutions. “On top of the full support they provide, they also take care of the day-to-day monitoring so we don’t have to babysit every backup. We’ve also been able to leverage Continuum’s Tech Advantage when we have a lot of time-consuming tasks we need to get done, but just don’t have the horsepower to do so. Overall, it’s reassuring to know that Continuum is not just supporting our backups, but our business as a whole.”
With Tech Advantage, certified network operations engineers and technicians are able to perform more than 85 server, desktop and custom projects, including Active Directory deployment, Exchange cross forest migration, VMware setup and more. For more information, visit: https://www.continuum.net/products/tech-advantage.
Karpel values Continuity247’s features including 24x7x365 technical support, customizable retention points and verification of backups. With Continuum’s IT management platform, Karpel appreciates the ease of having all technology within a single pane of glass.
For more information on Continuity247, visit: www.continuum.net/continuity247.
For more information on the case study, “Karpel Solutions Provides Robust Business Continuity Services Using Continuum’s Fully-Managed Continuity247 Platform,” visit: https://www.continuum.net/resources/msp-resource-center/success-story/karpel-success-story.
About Karpel
Karpel Solutions is a managed services provider
(MSP) that focuses on its clients’ strategic goals through the
application of current and cost effective technology. For more than two
decades Karpel Solutions has been providing technology solutions to
businesses, government departments and the legal industry. Offering IT
services and support, custom software development and criminal case
management software, Karpel has become known as one of the Saint Louis
area’s most trustworthy and experienced technology providers. For more
information, please visit www.karpel.com.
About Continuum
Continuum is the only channel-exclusive IT
management platform company that allows its Managed Services Provider
(MSP) partners to maintain both on premise and cloud-based servers,
desktops, mobile devices and other endpoints for their
small-and-medium-sized business clients. Continuum’s SaaS platform
enables MSPs to efficiently backup, monitor, troubleshoot and maintain
clients’ IT infrastructure from a single pane of glass, all
backed by an industry-leading Network Operations Center (NOC) and Help
Desk. The company employs more than 1,300 professionals worldwide,
monitors more than 1 million endpoints for its 5,800 partners including
MSPs servicing more than 60,000 SMB customers and web hosting providers
protecting more than 250,000 servers worldwide with Continuum’s R1Soft
product line. The company established the Continuum Veterans Foundation,
a nonprofit organization providing financial support to charities
focused on helping veterans find jobs in IT. For more information, visit https://www.continuum.net/
or https://www.r1soft.com/
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