DALLAS--(BUSINESS WIRE)--Today, MD Buyline, the leading provider of strategic sourcing information and research to hospitals, released the User Satisfaction Trending Data Report™ for the Second Quarter of 2016 to its member organizations who serve the nation’s leading hospitals and health systems. The exclusive survey is based on nationwide, direct-user feedback from hundreds of healthcare providers who rely on MD Buyline’s research and analysis division to guide their critical decision-making in budgeting, planning, selecting and acquiring medical equipment and technology.
“Our analysts speak with hospital clients from across the country on a daily basis, and have a keen sense of those suppliers who are offering their customers reliable systems and equipment as well as responsive, professional service,” said Nicole Hodges, RN MBA NE-BC,Vice President of Operations for MD Buyline. “We appreciate the commitment of those who completed their ratings surveys, and we congratulate the organizations who ranked highest in overall customer satisfaction.”
MD Buyline’s industry experts survey hundreds of end users to gain customer feedback and evaluate real-world experiences with capital equipment and vendors’ service to develop quarterly user satisfaction trending reports. Based on user feedback, MD Buyline rates suppliers on a scale from 1 to 10 in 6 categories:
- System performance
- System reliability
- Installation and implementation
- Application training
- Service response time
- Service repair quality
MD Buyline’s experts also analyze healthcare market trends, such as emerging technologies, recalls issued by the Food and Drug Administration (FDA) and clinical studies. This in-depth and dynamic data enables MD Buyline’s clinical analysts to map trends for ratings and end-user feedback about technologies and suppliers.
The suppliers listed below received the highest ranking in their class for overall customer satisfaction.
- Abbott: Point of Care
- Accuray: Radiation Treatment Delivery System
- Aesynt: Pharmacy Automation
- Beckman Coulter: Urinalysis System, Laboratory Automation, Flow Cytometer and Microbiology System
- Belimed: Steam Sterilizer and Washer, Decontaminator
- Boston Scientific: Intravascular Imaging - Ultrasound & OCT
- Cadwell Laboratories, Inc.: Electromyograph
- Canon-Healthcare Solutions Division: Radiographic Unit, Digital and Conventional
- CareFusion: Automated Dispensing System, Infusion Pump, Sleep Assessment, Metabolic Measurement System, High Frequency Ventilator and Pharmacy Automation
- Carl Zeiss, Inc.: Surgical Microscope
- Diagnostica Stago: Coagulation Analyzer
- Draeger: Anesthesia Machine
- Epic: Electronic Health Record
- Epiphany Healthcare: Cardiology Management System
- GE Healthcare: Cardiology PACS & Information Systems/CVIS, Electrophysiology Monitor, Infant Care Equipment, Fetal Monitor, Anesthesia Machine, Bone Densitometer, Mobile C-Arm, ET-CT & PET-CT-MR and Cyclotron, Perinatal Information Systems, Real-Time Location Systems and Time and Attendance
- Hamilton Medical: Ventilator and Portable Ventilator
- Healthcare Insights, a Premier, Inc. company: Financial Decision Support
- Hill-Rom: Bed, Stretcher and Nurse Call
- Hitachi Medical Systems America, Inc.: Magnetic Resonance Imager (MRI)
- Hologic: Mini C-Arm and Mammography System
- Hospira: Infusion Pump
- KARL STORZ Endoscopy: OR Integration System and Endoscopic Video System/Scope
- Konica Minolta Medical Imaging: Radiographic Unit, Digital and Conventional
- LivaNova: Cardio-pulmonary Bypass Pump
- Maquet: Intra-Aortic Balloon Pump, Surgical Light, Surgical Table and Ventilator
- McKesson: Staff Scheduling Systems
- MEDIVATORS: Low-Temp Sterilizer and High-Level Disinfector
- Medtronic: Image Guided Surgery
- MGC Diagnostics: Pulmonary Function and Metabolic Measurement System
- Mindray North America: Anesthesia Machine
- Mortara Instrument: Holter Monitor and Cardiac Stress Test System
- Nihon Kohden America: Patient Monitoring, Telemetry Monitor, Electroencephalograph and Long Term Epilepsy Monitoring
- Olympus: Endoscopic Video System/Scope
- Ortho Clinical Diagnostics: Blood Bank Automation and Chemistry Immunoassay Analyzer
- Philips Healthcare: Hemodynamic and Physiological Monitoring Electrocardiograph, Treatment Planning System, Diagnostic Ultrasound and Picture Archive and Communication System (PACS)
- Physio-Control, Inc.: Defibrillator
- Premier Inc. (formerly Aperek): Enterprise Resource Planning (ERP) Systems
- Radiometer America: Blood Gas Analyzer
- Roche Diagnostics: Laboratory Automation
- Sakura Finetek: Tissue Processor
- SCC Soft Computer: Laboratory Information System
- Sebia: Protein Electrophoresis
- Shimadzu Medical Systems: Radiography and Fluoroscopy and Portable Radiographic System
- Siemens Medical Solutions USA, Inc.: Cardiology PACS & Information Systems/CVIS, Urinalysis System, Blood Gas Analyzer, Chemistry Immunoassay Analyzer, SPECT and SPECT-CT, Nuclear Medicine and Urological Imaging
- Skytron: Surgical Light
- STANLEY Healthcare: Infant Security
- Stryker Endoscopy: Surgical Table
- Sysmex America, Inc.: Hematology Analyzer
- TeraRecon, Inc.: 3D Advanced Visualization Solution
- The CBORD Group, Inc.: Food and Nutrition Management Systems
- Toshiba America Medical Systems: Cath Lab, Vascular, CV - Interventional X-ray, Cardiac Ultrasound (ECHO), CT Scanner - CT Simulation and Diagnostic Ultrasound
- Tosoh Bioscience: High Performance Liquid Chromatography (HPLC)
- Varian Medical Systems: Remote Afterloader, Oncology Information System and Treatment Planning System
- Vital, a Toshiba Medical Systems Group Company: 3D Advanced Visualization Solution
- Volcano Corporation: Intravascular Imaging - Ultrasound & OCT
MD Buyline members can review User Satisfaction Trending data on more than 100 medical technologies through MD Buyline’s online portal of proprietary clinical and technology research. For more information or to speak with an analyst, contact MD Buyline at 1-800-375-5463 or info@mdbuyline.com.
About MD Buyline
Healthcare providers recognize MD Buyline as the leading strategic sourcing provider serving hospitals and vendors today. Guiding hospitals in their critical decision-making in budgeting, planning, selecting and acquiring medical equipment and technologies, our expert analysts operate with transparency and trust, helping clients target cost-reduction opportunities for purchased services, consumables, capital and IT acquisitions. For more than 30 years, hospitals have relied on MD Buyline’s data and experienced analysts to guide them in their most important purchasing decisions.
About TractManager, Inc.
TractManager’s two divisions serve the strategic sourcing and contract management needs of 4 out of 5 US hospitals. MediTract serves a quarter of the nation’s hospitals with the industry’s leading enterprise contract lifecycle management system. At the forefront of the complex, and continually evolving regulatory environment, MediTract has integrated a full suite of hospital compliance components into its contract management solution. MD Buyline serves 60% of US hospitals with its strategic sourcing research and advisory services. Research and Analysis experts advise hospital clients daily on purchased services, capital equipment, and consumable purchasing decisions. Staffed entirely by former hospital executives, department managers, and clinicians, the Research and Analysis team also surveys hundreds of end users to develop the quarterly User Satisfaction Trending Survey reports.