WINNIPEG, Manitoba--(BUSINESS WIRE)--24-7 Intouch Inc. (“24-7 Intouch” or the “Company”), a premier provider of customer support services in North America and Guatemala , and Trilantic North America, a leading private equity firm, today announced that they have formed a partnership through which Trilantic North America has acquired a minority interest in the Company.
The transaction will provide 24-7 Intouch with access to significant financial capital as the Company scales rapidly. The Company will continue to enhance the experience of its clients and customers by investing in new technology, developing attractive sites, and adding management talent. 24-7 Intouch’s team will work closely with Trilantic North America to further expand the Company’s global footprint.
Greg Fettes and Jeff Fettes, who founded 24-7 Intouch in 2000, will remain the majority shareholders and continue to lead the Company with the rest of the management team.
“We have been fortunate to grow rapidly over the last 15 years, in part due to our focus on innovation and consistently over-delivering for clients and their customers.” said Greg Fettes, CEO of 24-7 Intouch. “We obsess about our clients and chose a growth equity partner that understands what that means. Our partnership with Trilantic will allow us to seamlessly continue on our current path and we believe their experience and network will enhance our ability to execute.”
“Trilantic has a reputation for supporting management teams in the execution of growth strategies both domestically and abroad,” said Jeff Fettes, COO of 24-7 Intouch. “I look forward to working with the team at Trilantic to achieve our shared goals and to accommodate the ever-changing customer service needs of new and existing clients. Together we will continue to be at the forefront of multi-channel customer service.”
“We are delighted to partner with Greg, Jeff and the entire 24-7 Intouch team,” added Jeremy Lynch, Partner at Trilantic North America. “This team’s combination of entrepreneurial spirit, relentless client focus, and deep operational expertise are truly differentiated. We look forward to supporting 24-7 Intouch with significant financial capital and other resources as the Company continues to capitalize on the many growth opportunities that lie ahead.”
Robert W. Baird & Co. acted as exclusive financial advisor to 24-7 Intouch. Fillmore Riley LLP and Kirkland & Ellis LLP provided legal advice to 24-7 Intouch and Trilantic, respectively.
About 24-7 Intouch (www.24-7intouch.com)
24-7 Intouch, headquartered in Winnipeg, Manitoba, Canada is a rapidly-growing, next-generation multi-channel contact center outsourcing company with over 4,000 seats across nine customized facilities in North America and Guatemala. The Company offers a comprehensive suite of inbound contact solutions and is widely considered a leader in e-mail, chat and social media services.
About Trilantic North America
Trilantic Capital Management L.P. (“Trilantic North America”) is a private equity firm focused on control and significant minority investments in North America. Trilantic North America’s primary investment focus is in the business services, consumer, energy and financial services sectors. Trilantic North America currently manages four private equity funds with aggregate capital commitments of $5.7 billion. For more information, visit www.trilantic.com.