DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/7qgzpq/the_evolution_of) has announced the addition of the "The Evolution of Tech Support: Global Trends and Outlook" report to their offering.
This report provides an overview of the technical landscape of broadband households throughout the world, including North America, Western Europe, and Asia/Pacific. It examines the demand for premium support services and evaluates industry trends in each region. This report provides a global revenue forecast for premium technical support services.
Key Topics Covered:
1.0 Report Summary
1.1 Purpose of Report
1.2 Scope of Report
1.3 Research Approach/Sources
1.4 Key Questions Addressed
2.0 Drivers of Market Demand
2.1 Device Ownership
2.2 Frequency of Device Problems
2.3 Types of Problems Encountered
3.0 Methods of Problem Resolution
3.1 Use of Support Resources
3.2 Use of Professional and Premium Support
4.0 Business Model Evolution
4.1 Expanding Device Coverage
4.2 New Payment Models Gaining Traction
4.3 Multiple Service Channels Retain Value
4.4 Expanding Product Offerings
5.0 Forecast
5.1 Forecast Methodology
5.1.1 Set-up and Installation Services
5.1.2 One-time Support Services
5.1.3 Subscription Services
5.2 North America
5.3 Western Europe
5.4 Asia-Pacific
6.0 Implications and Recommendations
7.0 Appendix
7.1 Glossary
7.2 Index
For more information visit http://www.researchandmarkets.com/research/7qgzpq/the_evolution_of
