NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global customer care provider, today announced significant business growth in 2015, including the addition of more than 28,000 agents at customer experience centers worldwide and with its Sitel Work@Home Solutions™ program. Sitel saw significant job growth in each of its global regions in 2015, with a 21 percent expansion across Europe, Middle East, Africa (EMEA), 26 percent expansion in North America and a 28 percent expansion in Asia Pacific. Sitel’s Work@Home Solutions created double-digit growth in 2015.
“Sitel’s continued growth is fueled by recruiting talented agents and equipping them with best-in-class training and customer care technology. The result is an unmatched customer service experience for our clients and consumers,” said Sitel’s President and Chief Executive Officer, Bert Quintana. “In 2016, we look forward to further delighting customers through innovative strategies and solutions delivered by the finest team in customer care.”
Sitel serves some of the world’s most respected brands in Communications, Financial Services, Retail, Manufacturing/Consumer Electronics and other industries with comprehensive customer care solutions across multiple channels, including web chat, social media, telephone, email and more.
“Sitel continues to redefine the customer experience, driven by our market-leading ability to meet increasingly complex demands across both traditional and digital channels,” said Sitel’s Chief Marketing and Infrastructure Officer, Sean Erickson. “Our investment in employee development and cutting-edge solutions drives customer satisfaction while advancing agent skills and careers.”
Beyond the company’s success in creating career opportunities and stimulating job markets in 2015, Sitel also drove business growth in the Sitel Work@Home Solutions™ program, exceeding 70 percent year-over-year growth. The company anticipates the program to experience further expansion in 2016, with a growth trajectory exceeding the market average of 20 percent. Sitel also executed geographic expansions in 2015 with the opening of new customer experience centers in Pompano Beach, Florida, Caribou, Maine and Varna, Bulgaria.
Sitel’s successful year is further solidified by a series of commendations and awards:
- Positioned by Gartner, Inc. in the Leaders quadrant of Gartner’s 2014 Customer Management (CM) Contact Center BPO report
- Recognized in the Leader category by the International Association of Global Outsourcing Professionals® (IAOP®) 2015 Global Outsourcing 100 list and named amongst the 2015 Global Outsourcing 100
- Sitel customer experience center Director Cassidy Klundt was awarded the Best Contact Center Executive/Director by Contact Center World
- Sitel was named a Top 10 Outsourcing Service Provider by Information Services Group (ISG)
- The company was awarded a Job Training Incentive Program award by the state of New Mexico, personally presented by Governor Susana Martinez and Secretary of Economic Development Jon Barela at the Sitel Las Cruces customer experience center
Sitel plans to build on its success in 2016 through the recruitment of new dedicated customer service agents interested in long-term success. “Creating an environment that rewards hard work and self-motivation is critical to Sitel’s foundation. We provide innovative training and career opportunities to eager individuals of all skill and experience levels,” said Sitel’s Chief Human Resources Officer, Elsa Zambrano. “The next generation of leaders are being groomed for success at Sitel’s customer experience centers worldwide and in home offices through Sitel Work@Home Solutions™.”
New candidates are encouraged to apply online in the “Careers” section of www.Sitel.com. Sitel also offers a number of at-home positions through the Sitel Work@Home Solutions™ program.
Positions are currently open in the following cities across North America:
| Albuquerque, New Mexico | Glasgow, Kentucky | Ocala, Florida | ||||||
| Amarillo, Texas |
Lake City, Florida |
Omaha, Nebraska |
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| Andalusia, Alabama |
Las Cruces, New Mexico |
Pompano Beach, Florida |
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| Asheville, North Carolina |
Las Vegas II, Nevada |
Saint John, New Brunswick, |
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| Augusta, Georgia |
Milford, Delaware |
Canada |
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| Bartlesville, Oklahoma |
Norman, Oklahoma |
St Catharines, Canada |
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| Corning, New York |
Oak Ridge, Tennessee |
Starkville, Mississippi |
About Sitel
As caring for customers becomes the
differentiator that drives consumer engagement and spend, Sitel is
advancing its position as a world leader in outsourced customer
experience innovation. With over 30 years of industry experience, Sitel
serves more than 62 markets in 40 languages, with 61,100 passionate and
talented associates from 108 contact centers strategically located in 21
countries. Combining comprehensive customer care capabilities, leading
multichannel solutions, and unparalleled experience across all
industries, Sitel collaborates with some of the best known global brands
to help deliver outstanding customer experiences. Visit sitel.com
to learn more.
