INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, has been positioned as a Leader in the Gartner 2015 Magic Quadrant for Contact Center as a Service, North America2.
“This report is especially significant for us because we’re the only vendor to be named a leader in both the cloud and on-premises contact center markets,” said Dr. Donald E. Brown, Interactive Intelligence founder and CEO. “We believe this underlines our proven track record in contact center deployments of all kinds. And as the vendor positioned furthest overall in completeness of vision for cloud customer engagement solutions, we also offer contact centers the kind of future innovation required to make superior service a key competitive differentiator.”
According to the report, Gartner describes Magic Quadrant Leaders as follows: “Given that the CCaaS market in North America is still maturing, Leaders can best be described as suppliers with a strong multichannel product and service capability, and that have already amassed a large installed base of both large and small customers. They also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems.”
In 1997 Interactive Intelligence introduced its on-premises customer engagement software suite, Customer Interaction Center™ (CIC), to deliver multichannel applications minus the cost and complexity introduced by multipoint products.
In 2009 the company offered Communications as a Service℠ (CaaS), its first single-tenant cloud solution for contact centers wanting a highly secure, customizable solution.
This year Interactive Intelligence made available its multitenant PureCloud Engage℠ service designed for maximum security and elasticity, along with fast deployment and instant access to upgrades.
“Today we have on-premises, cloud and hybrid solutions to meet virtually any business requirement imaginable,” Brown said. “While our first commitment is to giving customers maximum choice, we see the cloud as a powerful way to improve the customer experience. As a result, we’ve bet big on it and are excited to offer visionary capabilities in the coming year that we believe will enable contact centers to deliver unprecedented levels of personalization to help their business leap-frog the competition.”
The Gartner Magic Quadrant for Contact Center as a Service, North America provides an analysis of vendors in the market based on their ability to execute and completeness of vision. The full report can be accessed at http://www.inin.com/resources/Pages/Gartner-CCaaS-NAMQ.aspx.
For more information about the Interactive Intelligence cloud solutions, visit http://www.inin.com/solutions/Pages/Cloud-based-Solutions.aspx.
1 Gartner, “Magic Quadrant for Contact Center Infrastructure, Worldwide,” Drew Kraus, Steve Blood, Sorell Slaymaker, May 18, 2015.
2 Gartner, “Magic Quadrant for Contact Center as a Service, North America,” Drew Kraus, Steve Blood, Daniel O’Connell, Oct. 15, 2015.
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organizations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors. Interactive has been among Software Magazine’s Top 500 Global Software and Services Suppliers for 14 consecutive years, has received Frost & Sullivan’s Company of the Year Award for five consecutive years, and is one of Mashable’s 2014 Seven Best Tech Companies to Work For. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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