AUSTIN, Texas--(BUSINESS WIRE)--LiveOps for Zendesk, the company’s newest integration, is now available in the Zendesk Apps Marketplace. This convenient, easy-to-use application combines LiveOps’ telephony capabilities with Zendesk’s cloud-based customer service software platform. Users will not only immediately benefit from increased productivity, but also their customers’ experience through smoother, faster service interactions.
“We are continually innovating to deliver the most flexible cloud-based contact center solution in the market, with a wealth of functionality and connection options,” said Vasili Triant, CEO of LiveOps. “With this new app, users can tailor the combination of these two market-leading technologies to streamline operations while improving your customers’ overall experience.”
Designed for improved agent productivity and customer engagement, the app features a variety of call management tools including intelligent skills-based inbound call routing; quick creation of call flow checklists; call-back capabilities for dropped calls; call transfer and conference capabilities; ongoing activity alerts; and dashboards for easy tracking. Calls can be recorded and agent performance monitored through comprehensive reporting.
Armed with only a headset, users can take and make calls from anywhere with a secure, reliable Internet connection. There’s no software to download or install and no additional contact center hardware required. Calls can be delivered to any dial-able number globally via landlines, mobile numbers, PBX handsets and soft phones. LiveOps can also deliver calls directly to a PC using a WebRTC-enabled browser running Zendesk, removing the need for traditional business phone systems (PBX).
LiveOps for Zendesk is available now from the Zendesk Apps Marketplace. More information can be found here: https://www.zendesk.com/apps/liveops/.
About LiveOps
LiveOps is the global leader in cloud contact center and customer service solutions. More than 400 companies around the world, including AAA, MetLife, Ideal Living, Murad, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than one billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 14 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Austin, Texas, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.