PALO ALTO, Calif.--(BUSINESS WIRE)--ServiceRocket, a customer success company that helps enterprises and users successfully incorporate software into their businesses through training, support and utilization, announced today the addition of two new executives. The new hires will help ServiceRocket expand software success including training implementation and delivery. With this addition, ServiceRocket is driving expansion to the East Coast through the opening of a new Boston, Massachusetts office.
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“When we look at how organizations adopt software, there’s a need to deploy software in a way that helps our customers achieve desired business outcomes. We believe that occurs when employees have the right training up front and when software is configured to the needs of the organization,” said Robert Castaneda, CEO and Founder of ServiceRocket. “Bringing Adam and Peter on board helps us realize our vision for helping organizations get the most out of the software they use.”
The new executives joining ServiceRocket include:
Adam May, Vice President of Services
Adam has focused his
career on services teams and product management for B2B enterprise
software companies. At Salesforce, Adam led a product marketing and
competitive intelligence team. Before Salesforce, Adam was a director of
product management at Oracle, leading the outbound product management
team for Oracle CRM On Demand and organizing their customer advisory
boards. Prior to that, Adam led the consulting, training and support
teams at BlueRoads and an international consulting team at Saba
Software, fueling their hyper-growth through an IPO. Adam holds a
Bachelor of Science in Math and Computational Science and a Master of
Science in Operations Research; both from Stanford University.
Peter Marquez, Vice President of Product Management
Peter
brings experience in the development, marketing and sales of B2B
solutions primarily focused on developer productivity, distributed
systems and knowledge collaboration. At eCube Systems, Peter’s team
successfully brought to market tools that modernized legacy development
and made DevOps best practices available on legacy platforms. Serving as
Director of Special Projects, Peter was a contributing member of the
leadership team that successfully launched Tacit Knowledge Systems.
Prior to Tacit, he was a senior manager and director in the Borland
International technical sales organization. Peter actively supports and
works on social innovation projects in the Greater Boston area. Peter
holds a Bachelor of Science degree from Andrews University and has
studied Technology Strategy and Product Management at MIT’s Sloan
Executive Education Program. Peter is an associate member of the
American Bar Association.
About ServiceRocket
ServiceRocket is a Palo Alto-based software company with offices in Australia, Malaysia, Chile and the United States. We ensure enterprises and users successfully incorporate software into their businesses and lives – so they use it, love it and do more. Through training, support and utilization, ServiceRocket creates long-lasting, loyal relationships between software companies, enterprises and their software by delivering these elements to enable customer success.
