LISLE, Ill.--(BUSINESS WIRE)--After a competitive procurement process, Glory Global Solutions Inc., the worldwide leader in comprehensive cash handling solutions, has been chosen to provide First Tennessee Bank, a subsidiary of First Horizon National Corp. (NYSE:FHN), with in-branch RBG-100 intelligent cash recycling systems.
As part of the relationship, Glory will provide over 100 of First Tennessee’s growing network of 175-plus branches with the new RBG-100 cash recycling system, which will make accepting, authenticating and storing currency more efficient.
The partnership with Glory will improve staff resourcing, reduce idle cash and increase physical security across First Tennessee’s branches, ultimately giving the bank’s employees the time to provide an improved customer experience and a wider range of services to its 390,000 customers.
Tammy Locascio, Financial Center Delivery Manager for First Tennessee Bank, said of the announcement: “We are very pleased to announce Glory as our cash recycling provider. The implementation of their RBG-100 cash recycler has allowed us to respond to customer preferences and improve how we engage with our customers in our banking centers.
“The combination of Glory’s RBG-100 systems and their end-to-end service has helped significantly reduce processing time for deposits and withdrawals across our branches. This gives our staff valuable time to concentrate on advising and engaging with our customers, and helps us maintain and expand our leading market share in the counties where we do business.”
Chris Reagan, President of Glory Global Solutions, said: “We are delighted to be working with First Tennessee, one of the oldest and most respected financial institutions in America. As with many other banks and credit unions, First Tennessee has been exploring ways to transform its branches into more lucrative retail venues and move towards the idea of the ‘universal teller’.
“Implementing the RBG-100 cash recycling system will act as an enabler for First Tennessee, allowing the bank to free up time and resources to build greater in-branch efficiencies, as well as improvements to security and customer service. All this will – in turn – drive customer loyalty and ultimately grow the bank’s customer base.”
About Glory Global Solutions
Glory Global Solutions is a global expert in cash management and business optimization, delivering innovative technology and service solutions that improve security and productivity. Its customers span the financial, retail, amusement and gaming industries.
Glory Global Solutions employs over 2,500 professionals worldwide and has a distribution network reaching over 100 countries. It is supported by the technical expertise of parent company GLORY. With nearly 100 years history, headquartered in Japan, GLORY is a pioneer in the development and manufacture of money handling, cash management, vending and automatic service equipment.
Glory Global Solutions was formed in 2013, following the acquisition of Talaris by GLORY LTD. For more information please visit www.gloryglobalsolutions.com.
About First Horizon National Corp. and First Tennessee Bank
The 4,200 employees of First Horizon National Corp. (NYSE:FHN) provide financial services through more than 170 First Tennessee Bank locations in and around Tennessee and 27 FTN Financial offices in the U.S. and abroad. The company was founded during the Civil War in 1864 and has the 14th oldest national bank charter in the country. First Tennessee has the leading combined market share in the counties where it does business, and FTN Financial is a capital markets industry leader in fixed income sales, trading and strategies for institutional customers in the U.S. and abroad. First Horizon has been recognized as one of the nation's best employers by Working Mother and American Banker magazines. More information is available at www.FirstHorizon.com.
