LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based, ITIL-ready help desk software specifically built for managed service providers. The latest version of ServiceDesk Plus - MSP comes loaded with features like QuickBooks integration and computer telephony integration (CTI), which allow service providers to concentrate on service delivery instead of worrying about the tools used to deliver service.
ManageEngine is demonstrating ServiceDesk Plus - MSP in booth 6 at MSPWorld Fall Conference 2014, being held Oct. 15-17, 2014, at the Cosmopolitan Las Vegas. ManageEngine is a gold sponsor of the event.
Managed service providers use a handful of tools from help desk software to billing and accounting applications to deliver services and manage their clients. Making these tools work in harmony to provide better service to clients has always been a challenge for MSPs. Without that harmony, MSPs lose a lot of their productive time shuttling between these tools rather than focusing on what matters the most — service delivery. Now, ServiceDesk Plus - MSP makes this job easier for managed serviced providers with QuickBooks and CTI integration.
“Help desks for MSPs are business critical and should enable MSPs to deliver service in a profitable manner,” said Umasankar Narayanasamy, director of engineering at ManageEngine. “We’ve enhanced ServiceDesk Plus - MSP with new features that allow managed service providers to increase their efficiency and their bottom line at the same time. And we continue to make the standard edition of ServiceDesk Plus - MSP available for free, so MSPs see just how powerful our solution is — risk free.”
Streamlining MSP Operations with ServiceDesk Plus
The latest version of ServiceDesk Plus - MSP lets users integrate their help desks with the popular accounting software, QuickBooks. ServiceDesk Plus - MSP users who employ QuickBooks to invoice and bill customers can look forward to a seamless integration between the two products. Specifically, users will be able to sync accounts, work log types and work log time with customers, items and quantity across ServiceDesk Plus - MSP and QuickBooks, respectively. This out-of-the-box QuickBooks integration takes away the need for dual entries, making accounting and charging customers a lot easier for service providers.
CTI is another new feature in ServiceDesk Plus - MSP. CTI fetches caller details such as a caller’s name, account name, site and pending tickets and displays those details in the ServiceDesk Plus – MSP user interface to help technicians provide a personalized response to the caller. The product supports Asterisk and Avaya for its computer telephony integration.
Recognizing the need for optimizing response times, ManageEngine has included two new features in the ServiceDesk Plus - MSP iPhone application — custom push notifications and request approvals. These two features further empower technicians to take action while on the go by notifying them of request and task assignments, requester replies, request approvals or rejections. The app also allows technicians to approve or reject any request approvals submitted to them — all from their iPhones.
ServiceDesk Plus - MSP has also enhanced its built-in billing module, allowing service providers greater flexibility in charging customers for their services. MSPs can choose criteria such as ticket priority and urgency, and bill their customers accordingly.
Pricing and Availability
ServiceDesk Plus - MSP 8.3 is available immediately and can be downloaded at http://www.manageengine.com/products/service-desk-msp/download.html. The standard edition of ServiceDesk Plus - MSP is available for free. Additional pricing details can be found at http://www.manageengine.com/products/service-desk-msp/get-quote.html.
For more information on ServiceDesk Plus - MSP, please visit http://www.manageengine.com/products/service-desk-msp/. For more information on ManageEngine, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.
About ServiceDesk Plus - MSP
ServiceDesk Plus - MSP is web-based, ITIL-ready help desk software with integrated asset management and billing built especially for managed service providers (MSPs). It is designed to handle multiple accounts in a single help desk so that MSPs don’t have to juggle multiple software products. It is bundled with thoughtful features like Incident Management, Account Management, Billing, Service Catalog, Knowledge Base, Service Level Agreements, Remote Control, Problem and Change Management, CMDB, and Purchase and Contract Management. All these modules come in a single package at a very affordable price. For more information on ServiceDesk Plus - MSP, please visit http://www.manageengine.com/products/service-desk-msp/.
About ManageEngine
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, many established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.
ManageEngine is a trademark of Zoho Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.
Tags: ManageEngine, real-time IT, Zoho, ServiceDesk Plus, managed service provider, MSP, QuickBooks, computer telephony integration, CTI, Asterisk, Avaya, help desk, IT management, end-user experience, cloud, virtualization, user experience monitoring, network management, server management
