CAMBRIDGE, Mass.--(BUSINESS WIRE)--Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports, Schuh and Mattress Firm, today announced highlights from 1H 2014 that show strong momentum across the business. Since recently moving its headquarters to Cambridge, Mass., the company has expanded to 75 active clients and has more than tripled recurring revenue.
2014 highlights include:
- Account Wins Across Vertical Markets: Vee24 has added 36 new clients in the U.S. and Europe across a variety of industries such as retail, travel, insurance, automotive and media. New clients include AS Adventure, BaubleBar, Betsson, Fox Sports, Kurt Geiger, Mattress Firm, Omoda, Potters Resort, Space NK, Sytner Group (across its BMW, Lexus and Mini brands) and TheWatchery.com.
- Conversion Rates Comparable to Brick and Mortar: Existing clients are achieving conversion rates that are comparable to their brick and mortar locations. While most ecommerce sites convert 2-3 percent of visits to sales, Vee24 clients using live video assistance are seeing online conversion rates of up to 36 percent for assisted sessions. Some clients, such as Isabella Oliver, have experienced 94 percent conversions with its live video assisted “eStylist” service, powered by Vee24. In addition, the average order value is 28 percent higher than for customers who don’t use the eStylist service (source: MarketingWeek).
- Increase in Assisted Sessions: From January – May 2014, U.S. assisted sessions more than tripled.
- Industry-Leading Mobile Product Launch: The company recently expanded its VeeStudio platform capabilities to mobile applications, enabling retailers and brands to create their own version of the Amazon Mayday button. The new toolkit enables the integration of live voice, video and co-browsing capabilities into any iOS or Android application.
“Live video assistance has hit mainstream and, with the recent introduction of Amazon’s Mayday button, shoppers will soon expect to interact with a brand representative at any point in their shopping journey and from any device,” explained James Keller, Vee24’s CEO. “Our customers are experiencing dramatic increases in online conversions and we expect this momentum to continue as online and mobile commerce grows at a rapid pace. We are in a great position to capitalize on this large market opportunity as more retailers look to have live video help on their sites for the critical 2014 holiday season.”
About Vee24
Vee24 is the live video assistance solution trusted by the world’s leading consumer-facing brands. Featuring voice, video, text and co-browsing for web-, app-, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales. Customers include Audi, DFS, Fox Sports, Isabella Oliver, Jaguar Land Rover, Mattress Firm, Regus, Schuh and Vodafone. The company is headquartered in Cambridge, Mass., with European operations in Manchester, England. For more information, please visit http://www.vee24.com/.
