DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/kn4z5w/customer#summary) has announced the addition of the "Customer Relationship Management (CRM) Software - Global Strategic Business Report" report to their offering.
This report analyzes the worldwide markets for Customer Relationship Management (CRM) Software in US$ Million by the following Types: On-Premise CRM, & SaaS CRM. The Global market is further analyzed by the following Functional Areas: Sales Force Automation, Customer Support, Marketing Automation, and e-commerce.
The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2018.
Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs.
Key Topics Covered
I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
II. EXECUTIVE SUMMARY
1. Industry Overview
- Customer Relationship Management (CRM) - An Introductory Prelude
- CRM Software - The Key Enabler of an Efficient CRM Strategy
- Growing Enterprise-Level Focus on Customer-Centric Business
- Operations Sets Perfect Stage for Increased Spending on CRM Software
- Emergence of Smarter Customers Makes CRM Software Spending a Need' Rather than an Option for Enterprises
- CRM Software Spending - Fairly Resilient Against Periods of Economic Slowdown
- Factors that Make CRM Software a Sensible Investments in a Weak Economy
- Low Cost SaaS CRM Model - Best Bet for Enterprises in Weak Economic Scenario
- Outlook
- Competitive Scenario
- Acquisitions Changing Landscape of CRM Solutions Market in Recent Years
- Market Share Analysis
- A Comparative Analysis of the Big Three
- Competition in the Social CRM Market
2. Noteworthy Trends, Growth Drivers & Issues
3. Product Overview
4. Product Launches/Introductions
5. Recent Industry Activity
6. Focus On Select Global Players
7. Global Market Perspective
III. MARKET
1. The United States
2. Canada
3. Japan
4. Europe
5. Asia-Pacific
6. Latin America
7. Rest Of World
IV. COMPETITIVE LANDSCAPE
Companies Mentioned
The report profiles 183 companies including many key and niche players such as:
- 37Signals
- Adapt Software Applications
- Adobe Systems Incorporated
- Amdocs
- Aplicor
- Aptean
- Cegedim
-
Concursive
-
Convergys
-
Huawei Technologies
-
International Business Machines Corporation
- Infor Global Solutions
- Maximizer Software
-
Microsoft
- NetSuite
- Oracle
-
The Sage Group
- Salesforce.com
- SAP A
- SAS Institute)
- Selligent
- SplendidCRM Software
- SugarCRM
-
Swiftpage
-
Vtiger
- WebCRM
- ZOHO Corporation
For more information visit http://www.researchandmarkets.com/research/kn4z5w/customer#summary
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