MASSILLON, Ohio--(BUSINESS WIRE)--In response to the op-ed piece dated 11/21/13, an analyst for the U.S. Department of Transportation provided the following response:
"...Based on the information you have provided, your complaint appears to fall under the Department's rules," wrote Jessica Ilich, U.S. Department of Transportation Industry Analyst. "We will forward your complaint to the airline and ask the company to respond directly to you with a copy to us. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days. We will review the airline's response..." http://www.subscriberwise.com/media/delta/delta_fare.pdf.
"I appreciate the Department of Transportation's very prompt and professional response to the serious complaint I've (and others) made against Delta Airlines (http://www.businesswire.com/news/home/20131121006405/en/SubscriberWise-Chief-Files-Complaint-Delta-Airlines-Deceptive)," said David Howe, president of SubscriberWise. "I look forward to the DOT's investigation, as well as Delta’s reply. I also remain hopeful that Delta will agree this pricing system is unacceptable. I request and encourage Delta Airlines to immediately pursue a solution so that no other customers encounter the same experience."
U.S. Citizen to Secretary Foxx: Delta Airlines is Violating the Department of Transportation’s Rules: http://www.subscriberwise.com/media/delta/Delta.htm
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