NEWTON, Mass.--(BUSINESS WIRE)--PSMJ Resources, Inc. (PSMJ) the premier management consulting firm for the architecture/ engineering/construction (A/E/C) industry, recently announced the winners of the 4th Annual Premier Award for Client Satisfaction. In celebration of this achievement, PSMJ Resources will formally recognize the Premier Award winners at their 2013 A/E/C Industry Summit in Las Vegas, NV next month.
The Premier Award, presented in partnership with Client Feedback Tool, honors A/E/C firms that provide their clients with top quality communications, impressive performance, and cost effective solutions.
Twelve firms were selected as stand-out winners:
- Burns & McDonnell
- S&ME, Inc. (Greensboro)
- Brown Engineers, LLC
- Sunrise Engineering, Inc.
- Guttmann & Blaevoet Consulting Engineers
- Perteet Inc.
- SJB Group LLC
- Geo-Hydro Engineers, Inc.
- Hart & Hickman, PC
- Hnedak Bobo Group (Honorable Mention – Responsiveness)
- HGOR (Honorable Mention – Budget)
- Whitney Architects Inc. (Honorable Mention – Schedule)
Two of these firms, Burns & McDonnell and Sunrise Engineering, Inc., have won the Premier Award four years in a row.
“In our industry, client satisfaction should always be your #1 priority,” says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “The results these winning firms received clearly indicate a passion for client care and a commitment to excellent service delivery. This award proves that these firms are among the best in the industry at keeping their clients happy, and I applaud their commitment to understanding the importance of client satisfaction.”
In its fourth year, the Premier Award participants included firms from the United States and Canada, many with international offices, making this a truly global competition. The firms included architects, engineers, geo-scientists, environmental consultants, and others - creating a diverse cross-section of professional services.
Winners were selected based on both the quality of feedback received and the quantity of replies. Feedback quality is measured by score, but also by consistency and the ability to avoid abnormally low scores. The average evaluation of the award winning firms as a group centered in the range of “Exceeded Expectations” thus, making them significantly more client-focused than the other firms. In fact, none of the identified winners had a single score below “Acceptable.”
About PSMJ: Established more than 35 years ago, PSMJ Resources, Inc. has grown to become the world’s leading authority, publisher, and consultant on the effective management of architecture, engineering, and construction firms. With offices in the United States as well as the United Kingdom and Australia, PSMJ offers over 150 titles in book, audio, and video format. In addition, the company publishes several monthly periodicals and delivers dozens of seminars, roundtables, conferences, webinars, and in-house training sessions every year for A/E professionals around the world. PSMJ’s sought-after consulting expertise covers a range of critical business areas such as strategic planning, project management, valuation, succession planning, and mergers & acquisitions.
About Client Feedback Tool: This company has created a customized, web-based tool to help engineers, architects and interior designers collect and utilize valuable feedback from their clients. This survey mechanism presents objective, specific feedback from existing clients to confirm a firm's quality, value and helpfulness. (www.discover.clientfeedbacktool.com)
