SYDNEY--(BUSINESS WIRE)--“Several years ago, Tip Top Bakeries chose TouchStar to automate their heavily paper-oriented order and delivery system, because in the bakery business…faster means fresher, as well as greater profitability,” says Don Gear, Sales Manager for TouchStar Asia Pacific.
“TouchStar transformed our previous paper-driven systems. We have achieved substantial improvements in efficiency and productivity, and streamlined the allocation of resources whilst reducing waste,” says George Saidi, Group Manager – Commercial and Supplier Management for George Weston Foods, parent company to Tip Top Bakeries.
Tip Top Bakeries commenced business just after World War II, with the amalgamation of several small bakeries in NSW and Victoria. Today, Tip Top produces over one million loaves of bread daily and employs over 600 independent contractors to deliver and merchandise bread to more than 18,000 locations every single day! Tip Top Bakeries, working closely with TouchStar APAC, have recently completed a national rollout across Australia and New Zealand of the latest TouchStar Runner™ Mobility Software solution.
“The move to a paperless environment and the elimination of paper and onsite printing and storage costs associated with delivery documentation have resulted in a reduction in overall costs,” indicates Peter Gibbs, CEO at TouchStar. “At completion of delivery, all information, invoices, etc., are now routed through our TouchStar HyperDocs™ Enterprise Software solution and emailed directly to Tip Top’s customers,” concludes Gibbs.
“Our customer service staff really appreciates the new ‘Proof of Delivery Dockets’,” adds George Saidi. “Previously, when a customer would call querying a delivery, our staff spent time looking for paper dockets, then mailing copies. Now, the staff instantly accesses proof of delivery documentation electronically and emails those to the customer,” explains Saidi.
When asked about the impact of fleet and workforce automation on the overall operations, Saidi says, “Using TouchStar solutions has certainly improved the level of service we can offer our customers. And drivers are saving time with reduced paperwork, resulting in reduced time spent in the reconciliation of the day’s deliveries by the drivers.”
About TouchStar
TouchStar develops mobile computing and automated field force solutions for a broad range of industries, including Consumer Goods, Oil & Gas, Field Services, and Transportation/Fleet Management, across a multinational marketplace. A privately-held corporation, TouchStar owns Mobility, Middleware & Enterprise Software development and application facilities in Sydney, Australia, and Tulsa, Oklahoma, along with two sales/support offices in Auckland, New Zealand and Montreal, Canada. With over two decades of field automation experience and over 20,000 successful installations worldwide, TouchStar is a global innovator in Advanced Enterprise Mobility Solutions. For details, visit: www.TouchStarGroup.com.
About Tip Top Bakeries
Tip Top Bakeries is a subsidiary of George Weston Foods. It is Australia’s largest bakery manufacturer and distributor. George Weston Foods Limited is one of Australia and New Zealand’s largest food manufacturers and is a wholly-owned subsidiary of Associated British Foods plc, a diversified international food, ingredients and retail group with operations across sugar, agriculture, retail, grocery and ingredients, employing over 100,000 people in 46 countries.
For details, visit: www.TipTop.com.au
