WAYNE, Pa.--(BUSINESS WIRE)--Evolve IP, The Cloud Services Company™, today announced it has promoted Rich Fox to Director, Contact Center. In his new role, Mr. Fox will be responsible for the growth of the contact center practice and oversee all aspects of the business unit’s operations. He will also drive features for Evolve IP’s award-winning Evolved Call Center, which helps organizations improve customer service levels and provides remote agent mobility, all while cutting a company’s costs.
Mr. Fox joined Evolve IP in March 2012 and made an immediate impact identifying product and market opportunities. “Rich has come in and taken real initiative to learn our contact center business from the bottom up,” says Tim Allen, Evolve IP’s Chief Sales Officer. “He has spent a considerable amount of time with our existing base of customers to understand what they need and has developed a very detailed plan to deliver solutions that meet their needs.”
“Rich’s background in operating large contact centers has translated into real value for Evolve IP and, most importantly, our contact center customers. He has been in the customers’ shoes, understands their needs, and has been successful in transferring that knowledge into real progress in our contact center efforts,” says Guy Fardone, COO of Evolve IP.
“Rich’s addition to our team has taken an already successful group and brought them to a whole new level,” says Scott Kinka, Evolve IP’s CTO. “His 20 plus years of experience combined with his bottom-up approach will translate into real growth in our contact center practice.”
Previously Mr. Fox was Senior Director at Acumen Solutions where he consulted with Fortune 500 companies to upgrade data centers, IP telephony, and other technology infrastructure. Prior to that, as Vice President, Information Technology at PHH Mortgage, Rich led teams managing contact centers and implemented strategic plans that saved hundreds of thousands of dollars.
ABOUT EVOLVE IP
Evolve IP, The Cloud Services Company™, provides organizations with an award-winning cloud platform where all of their IT applications and infrastructure can be securely hosted, accessed, and managed together. Today, tens of thousands of customers depend daily on Evolve IP for cloud services like: email, Office, unified communications, and contact centers. They also rely on Evolve IP for hosted infrastructure including: virtualized servers, desktops (VDI), networks, and phones. By providing a unified, single-source solution, Evolve IP simplifies cloud management and eliminates the issues and risks stemming from handling multiple vendors, legacy systems, and disparate cloud offerings. Visit www.EvolveIP.net or http://blog.EvolveIP.net.