SALT LAKE CITY--(BUSINESS WIRE)--Mindshare Technologies, a leader in Voice of the Customer (VoC) technologies, today announced that its 2012 Best Practices conference will be held September 12 – 14, 2012 at the Canyons Resort in Park City, Utah. The conference will explore the future of customer feedback by focusing on the concept of “Sample Size of One™: Every Customer Counts.”
Mindshare’s annual conference brings together experts, analysts, veterans and innovators in the customer experience industry, and will take an in-depth look at current trends while looking forward to the future evolution of customer feedback. In addition to industry-specific roundtables, the conference will also feature several breakout sessions focusing on the following topics:
- The Future of VoC: Innovative Technology
- Finding “The Good, The Bad, The Ugly” with Text Analytics
- Using the Front Lines to Change Company Culture
- Social Media in 2012 – What Should You Be Doing?
- Increasing VoC Adoption Through Training
- Mindshare’s Phases: Maturing a VoC Program
Shawn Achor, leading expert on the connection between happiness and success and author of the national bestseller “The Happiness Advantage,” will deliver the keynote address at the conference.
“This year we are really going to examine the future of customer feedback and the role it can play in improving the overall customer experience. It’s always exciting to see what happens when you put a bunch of great minds in the same room, and I can’t wait to see what comes out of this year’s conference,” said John Sperry, CEO of Mindshare. “Shawn has a lot of experience and insight into what makes a person successful, and I have no doubt he will bring an interesting and new perspective to the conference.”
For more information, or to register for Mindshare’s 2012 Best Practices conference, visit http://mshare.net/conference.
About Mindshare Technologies
Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive enterprise feedback management (EFM) solutions. Mindshare's proprietary survey technology captures the voice of the customer in real time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit www.mshare.net.