HELSINKI, Finland--(BUSINESS WIRE)--Comptel Corporation (NASDAQ OMX Helsinki: CTL1V) today announced that global communications service provider (CSP) Telefónica Central America, a member of the Telefónica Group, has chosen to consolidate its existing mediation systems supporting customers in Guatemala, Panama, Nicaragua and El Salvador with Comptel’s single, scalable platform.
Comptel Convergent Mediation will provide Telefónica Central America with the high performance and flexibility it needs to easily and efficiently collect and transform more than half a billion network transactions daily into billable records. It will also better the CSP’s time-to-market and its ability to meet customer demand for new products and services, facilitate greater organisational collaboration and more efficient business processes, and lower total cost of ownership as a result of unifying Telefónica Central America’s Operations Support Systems (OSS) and maintenance.
Key Facts
- Telefónica Central America offers fixed and mobile telephony, Internet and data services to more than eight million customers across Guatemala, Panama, Nicaragua and El Salvador, as well as Costa Rica. Other members of the Telefónica Group, including Telefónica de Argentina and its mobile subsidiary, Movistar Argentina, have come to rely on Comptel Convergent Mediation to support their service control and monetisation needs.
- Comptel Convergent Mediation offers an intelligent approach to mediation and charging by hiding network complexity and linking services and subscriber and payment types. Its vendor-independent components will seamlessly integrate with the CSP’s legacy systems, as well as extend to next-generation environments and services.
Supporting Quotes
- “Tackling an OSS consolidation project across four countries seemed daunting at first,” said Lester Pimentel, CIO, Telefónica Central America. “Yet, Comptel’s single convergent mediation platform proved to offer the scalability and flexibility we needed to manage the more than half a billion transactions crossing our networks daily. We are confident that it will have a positive impact on our operational efficiency, customer satisfaction and business growth.”
- “Comptel is pleased to yet again build upon its solid experience in the mediation business and continue its close collaboration with members of the Telefónica Group,” said Diego Becker, senior vice president, Latin America and Caribbean, Comptel. “We believe that Comptel Convergent Mediation will set Telefónica Central America out on the right path to accomplish its goals of reducing operational costs and launching new products and services with speed and ease—ultimately helping to improve the customer experience.”
Resources
- For more information about Comptel, visit www.comptel.com. Learn more about the company’s Customer Engagement solutions including its convergent mediation offering.
- Connect with Comptel on its blog, Compelling Conversations on OSS, and on Twitter, LinkedIn and Facebook. Also visit the company’s YouTube channel.
- Comptel will be attending and exhibiting at Management World 2012, taking place 21 – 24 May in Dublin, Ireland. To arrange a meeting with the company or to receive a demonstration of its Customer Engagement solutions, please contact comptel.marketing@comptel.com or visit booth #64.
Tags
Comptel, OSS, Telefónica Central America, Comptel Convergent Mediation, consolidation, CSP, Guatemala, Panama, Nicaragua, El Salvador, Costa Rica, Latin America, customer engagement
About Comptel Corporation
Since 1986, Comptel has helped more than 280 service providers across 85 countries meet over one billion subscribers’ communications and infotainment needs. Comptel’s solutions are built on an event – analysis – action strategic framework that leverages the company’s strengths in event data processing and advanced predictive analytics to enable real-time action. Comptel’s service fulfillment, mediation, charging and policy control, and predictive social analytics products enable service providers to enhance customer engagement and, in turn, create revenue, reduce costs and lessen churn. Comptel has a global team of nearly 700 professionals, and net sales were EUR 77 million in 2011. For more information, visit www.comptel.com.