HENDERSON, Nev.--(BUSINESS WIRE)--Leap Year comes around once every four years and in honor of the occasion, Zappos.com, a leading destination in online apparel and footwear sales, today announces the company will extend its 365-day return policy to a whopping 1,461 days! The extended policy goes into effect on February 29th, for 24 hours, to celebrate those customers who make purchases on Leap Year—giving indecisive shoppers the luxury of waiting four years to decide if they want to keep or return an item.
Matt Burchard, Sr. Director of Marketing for Zappos.com thinks Leap Year customers should not be penalized just because the month of February will only have 28 days next year. “As an organization focused on customer service, our number one goal at Zappos is to make people happy,” said Burchard. “Giving our leap year customers 1,461 days to return, or more simply put, four years, seemed like a great way to celebrate Leap Year. It also felt like the right thing to do given that our standard return policy goes by date of purchase. This means customers will have until February 29, 2016 to return their purchases if they so choose.”
Zappos.com was the first online retailer to offer free 365-day returns as part of one of the company’s ten core values to deliver WOW through service. This year customers will be able to experience that WOW service just a little bit longer than usual. All are invited to celebrate Leap Year by enjoying an extended return policy at Zappos.com on February 29th—you may not get a marriage proposal this Leap Year, but you can certainly get a great pair of shoes or a stylish new outfit.
About Zappos.com
Established in 1999, Zappos.com, operated by Zappos Development, has quickly become the leading destination in online apparel and footwear sales by striving to provide shoppers with the best possible service and selection. The Zappos Family generates gross merchandise sales exceeding $1 billion annually. Zappos.com currently showcases millions of products from over 1000 clothing and shoe brands. Zappos.com, Inc. was recognized in 2009, 2010, 2011 and 2012 by FORTUNE MAGAZINE as one of the "100 BEST COMPANIES TO WORK FOR". Zappos.com is also proud to be rated ELITE by STELLAService and was named a J.D. Power 2011 Customer Service Champion, one of only 40 companies so named in the U.S. More information about the customer service philosophy, unique culture, and job openings can be found at http://about.zappos.com. More information about Zappos Insights, and its business membership program can be found at http://www.zapposinsights.com. Zappos.com is a subsidiary of (AMZN) Amazon.com