CINCINNATI & MEDELLÍN, Colombia--(BUSINESS WIRE)--Convergys Corporation (NYSE: CVG) announced today that Colombia’s UNE, which offers integrated IP telephony, mobile, broadband, voice, video and other telecommunication services to residential and business customers, has selected Convergys to support its innovative 4G services in real-time. Convergys will provide managed services for its real-time, convergent platform at UNE.
UNE is among a handful of providers worldwide – and the first in Latin America – to launch its 4G network over LTE Advance, which enables mobile devices to exchange data at 100 megabits/second, a significantly faster data speed than is currently available on 3G networks.
UNE required a solution with demonstrated flexibility and the ability to handle the complexity of real-time convergent services, which Convergys convergent platform was able to demonstrate. The flexible platform can accommodate any new service like 4G-LTE, support convergent service requirements in real-time, and help UNE speed its offers to market. The Convergys’ solution also provides proven revenue assurance, a must-have for providers offering real-time services, and integrates well with UNE’s objective architecture model, which includes CRM, provisioning and enterprise resource planning software.
According to UNE, “We are investing in new technologies that will enable us to offer compelling services, attract more customers, and further grow the business. We needed a solution that not only fulfilled our immediate requirements, but could also grow seamlessly with us as we add to our portfolio of telecommunications services (especially for Mobile Services). Convergys’ real-time, convergent platform is that solution.”
“UNE has a clear strategy for driving future growth by offering its customers compelling new 4G services, which Convergys real-time capabilities can intelligently support,” said Bob Lento, President, Convergys Smart Revenue Solutions. “The 4G market offers real opportunities for operators to monetize services if they have the right BSS support.”
Convergys develops and implements Smart Revenue Solutions for the telecoms, cable, satellite, broadband and utilities markets. These solutions can help providers to Solve for today. Evolve for tomorrow.SM Convergys’ Solve and Evolve approach enables providers to have the tools to transform to the changing world. Convergys calls it SmartLifeSM; transforming everyday touch points and transactions into seamless, positive, loyalty-building customer experiences.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Contact
Jeff Hazel, Convergys Media/Public Relations, +1 513 723 7153 or jeff.hazel@convergys.com