VIENNA--(BUSINESS WIRE)--Bank Austria, a member of UniCredit Group and Austria’s largest financial institution, has chosen the web conferencing solution Citrix® GoToMeeting® with HDFaces™ and the chat solution Citrix® GoToAssist® FastChat™ to offer online consultancy services via webcam to its customer base. “We aim to offer our customers all available communication channels to get in contact with us. Using online meetings our customers are able to say, ‘I would like a thorough consultation but, whenever and wherever it is suitable for me,’” explains Roman Chromik, Head of Mass Market at Bank Austria.
GoToMeeting® with HDFaces™ provides the highest resolution video conferencing quality available on the market: up to six streams are provided at a resolution of 640p x 480p each, for a total maximum resolution of 1920p x 960p. It enables a telepresence-like meeting experience, simply by using a webcam and an Internet connection.
Bank Austria will be using Citrix® solutions as part of its SmartBanking strategy to consult with retail customers. As trust is the foundation for effective product sales, especially in investment consulting, only a solution with integrated video, which makes their customers feel like being in a face-to-face meeting with their bank advisor, was eligible for the financial institution.
“The advantage of GoToMeeting is its ease of use. Our customers don’t need any specific prior knowledge, no installation is required and everyone can simply join an online meeting at a click of a button. From my point of view, the user experience is great,” says Thomas Schwella, project coordinator SmartBanking Innovation Team.
Due to strict legal requirements, the security aspect was of utmost importance for Bank Austria. GoToMeeting® is one of the most secure web conferencing products available and offers a high-standard security system with true end-to-end encryption, a high-availability hosted service infrastructure and an intuitive user interface providing a maximum of confidentiality, integrity and data availability.
Bank Austria chose the Citrix® web conferencing solution due to its sophisticated security system, the innovation power of a global company and its 24/7 support. Roman Chromik, “Citrix provides very good support throughout the full decision-making process and we appreciated their financial services experience.”
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About Citrix Systems, Inc.
Citrix Systems, Inc. (NASDAQ:CTXS) is a leading provider of virtual computing solutions that help companies deliver IT as an on-demand service. Founded in 1989, Citrix combines virtualization, networking, and cloud-computing technologies into a full portfolio of products that enable virtual workstyles for users and virtual datacenters for IT. More than 230,000 organizations worldwide rely on Citrix to help them build simpler and more cost-effective IT environments. Citrix partners with over 10,000 companies in more than 100 countries. Annual revenue in 2010 was $1.87 billion.
The Online Services Division of Citrix provides secure, easy-to-use cloud-based solutions that enable people to work from anywhere with anyone. Whether using GoToMeeting® to hold online meetings, GoToWebinar® to conduct larger web events, GoToTraining® to train customers or employees, GoToMyPC® to access and work on a remote Mac® or PC, GoToAssist® to support customers or GoToManage® for IT support and management, businesses and individuals are increasing productivity, decreasing travel costs and improving sales, training, and service on a global basis. For more information, visit www.citrixonline.com.
Citrix®, GoToMeeting®, GoToWebinar®, GoToTraining®, GoToMyPC®, GoToManage® and GoToAssist® are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.