DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/f76d30/mauritian_bpo_mark) has announced the addition of Frost & Sullivan's new report "Mauritian BPO Market" to their offering.
Mauritian BPO Market Report 2011 - While Contact Centres Are the Largest BPO Offering, KPO Exhibits High Growth Potential
The Mauritian BPO market has shown substantial growth and has attracted a number of global BPO service providers. A strong financial services sector, a good track record with tourism and hospitality and a drive to improve ICT capabilities have provided the backbone for high-value BPO services. Mauritius supports relative ease of doing business. The country offers a friendly business environment, government support and tax incentives. Starting a business takes approximately six days and the acquisition of an occupation permit takes three working days, elaborates the analyst of this research. Furthermore, the board of investment, with the guidance of the Minister of Finance, provides advice for investors and facilitates the process of setting up a business in Mauritius. Investors receive help on permits and licenses, site and location assistance and investment advice.
Skills Shortage Looms as Critical Issue
The limited labour pool inhibits the growth of BPO service providers, resulting in low-scale BPO centres. In addition, the rapid influx of providers operating in Mauritius has put a strain on available resources. Mauritius has inherent skills difficulties because of its small population, explains the analyst. Outputs from schools and tertiary institutes remain too small to allow a large influx of new BPO service providers, even as existing providers compete over the limited available talent. This has put a strain on resources which will affect the growth of the BPO market in Mauritius.
Key Topics Covered:
1. Executive Summary
2. Research Aims and Objectives
3. Research Scope and Definitions
4. Research Methodology
5. Market Overview, Development and Trends
6. Industry Challenges, Market Drivers and Restraints
7. Market Size and Growth Forecasts
8. Competitive Profiles
9. BPO Service Analysis
10. Vertical Sector Analysis
11. Mauritian BPO Benchmark Analysis
12. Regulatory Environment and Incentives
13. Industry Best Practices
14. Strategic Recommendations
15. Conclusions
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