BERWYN, Pa.--(BUSINESS WIRE)--Advanced Call Center Technologies, LLC (ACT), a Berwyn, Pa.-based provider of contact center, back office support and Customer Relationship Management (CRM) services to Fortune 100 companies, announced today that Marc Keller has joined the company as chief compliance officer. In his new position, Keller is responsible for ensuring that ACT complies with all internal, client and governmental requirements.
“We are extremely excited for Marc to join our management team,” said Joe Lembo, president of ACT. “Marc brings a tremendous track record of success and years of experience in the contact center industry. We will capitalize on Marc’s legal background and industry knowledge to shape the continued growth of ACT, ensuring that our standards and operating procedures define best practices.”
Prior to joining ACT, Keller spent 11 years at Telerx Marketing, Inc., a wholly owned subsidiary of Merck & Co., with call centers throughout the United States and Canada. Keller began his career with Telerx as a customer service representative and worked his way up to supervisor, manager, director of client services, and director of corporate compliance. As director of corporate compliance, Keller played an integral role in creating, communicating, and training corporate-wide standardization processes including controlled documents management, internal and external audits, good documentation practices, non-conformance processing and management, do not call compliance, and corrective and preventive measures. Keller was awarded the Telerx President’s Award in 2004, and he aided in creating Telerx’s standard operating procedures platform.
Prior to working at Telerx, Keller was a practicing attorney for eight years in Pennsylvania and New Jersey.
Keller holds a bachelor’s degree in political science from SUNY Stonybrook and a Juris Doctor from Widener University School of Law. He is a member of SOCAP International and the American Teleservices Association.
About Advanced Call Center Technologies, LLC
Founded in 1996, Advanced Call Center Technologies (ACT) provides Customer Relationship Management (CRM) services to Fortune 100 partners across the country. The ACT team includes more than 4,000 professionals working in five states. ACT has built state-of-the-art systems and developed proven best practices and comprehensive employee training to optimize performance and customer relationships for its partners. ACT is a privately held corporation headquartered in Berwyn, Pa., outside of Philadelphia. http://www.acttoday.com/.