TEMPE, Ariz.--(BUSINESS WIRE)--US Airways (NYSE: LCC) today announced it has achieved a number one ranking in the annual Airline Quality Rating (AQR) report. The AQR is an industry benchmark that measures airline reliability and service. For the fifth consecutive year, US Airways improved its standing in the AQR and earned its first number one ranking among the ‘Big Five’ hub-and-spoke network carriers for 2010 performance.
US Airways’ Chief Operating Officer Robert Isom said, “On behalf of our 32,000 employees, we couldn’t be more thrilled by this recent number one ranking of our operational performance and customer service among the major hub-and-spoke network carriers. Our 2010 ranking in the AQR provides further confirmation of the commitment each of our employees makes every day to serve our customers well by operating a safe, reliable, and convenient airline. I am extremely proud of our employees and the exceptional results they continue to deliver to those that choose to fly with US Airways.”
The AQR is conducted by Dr. Dean Headley, associate professor of marketing at Wichita State University and Dr. Brent Bowen, professor and department head of aviation technology at Purdue University. For 20 years, the AQR has been an objective method for assessing airline service quality using multiple performance criteria and factors in publicly available data reported by the airlines to the Department of Transportation (DOT), including on-time performance, mishandled baggage, customer complaints and denied boarding.
Since 2007, US Airways has achieved the following improvements in DOT metrics utilized by the AQR:
- 70 percent improvement in baggage delivery (US Airways ranked #1 in 2010 among its peers)
- 51 percent improvement in customer satisfaction
- 14 percentage point improvement in on-time arrival performance
- Also during 2010, US Airways achieved more number one DOT monthly rankings in on-time performance, fewest mishandled bags and fewest complaints than any other major network carrier.
About US Airways
US Airways, along with US Airways Shuttle and US Airways Express, operates more than 3,200 flights per day and serves more than 200 communities in the U.S., Canada, Mexico, Europe, the Middle East, the Caribbean, Central and South America. The airline employs 32,000 aviation professionals worldwide and is a member of the Star Alliance network, which offers its customers 21,000 daily flights to 1,160 airports in 181 countries. Together with its US Airways Express partners, the airline serves approximately 80 million passengers each year and operates hubs in Charlotte, N.C., Philadelphia and Phoenix, and a focus city in Washington, D.C. at Ronald Reagan Washington National Airport. US Airways was the only airline included as one of the 50 best companies to work for in the U.S. by LATINA Style magazine’s 50 Report for 2010. For the sixth year in a row, the airline also earned a 100 percent rating on the Human Rights Campaign Corporate Equality index, a leading indicator of companies’ attitudes and policies toward lesbian, gay, bisexual and transgender employees and customers. For more company information, visit usairways.com. (LCCG)
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