WALTHAM, Mass.--(BUSINESS WIRE)--Active Endpoints, Inc. (www.activevos.com), the process automation company that lets you deliver software your business really wants, today announced the availability of Socrates. Socrates dramatically changes the way IT and domain experts collaborate to create prescriptive applications quickly and easily. The power of Socrates is that it allows a domain expert to design and deploy a screenflow-based application in minutes, with no training or technical skills. Screenflow-based applications include both question oriented workflows and automated services required to complete a task for a specific job function in the most productive manner possible. The innovation within the underlying technology of Socrates is that it provides a real and tangible breakthrough in ease of use, and is so unique it has a patent pending.
Another unique characteristic of Socrates allows domain experts to take advantage of existing IT investments in service oriented architecture (SOA)-based services that provide integration services for both internal and external systems. Companies have no cost effective alternatives compared to Socrates because it would require their IT organization to use a general purpose development platform or programming language. Both are clearly more difficult and time consuming. The benefit Socrates offers IT is that it enables them to add more value to the business with what they want most: more control of application design and deployment. The benefit Socrates offers for domain experts is they gain more control to quickly and easily create applications that maximize an individual’s productivity.
The best way to understand the power of Socrates is by describing an actual use case. For example, customer service representatives (CSR) in a telecommunications company must diagnose and solve problems – measured in just a few minutes – of Internet service outages for customers as fast as possible and ideally without involving a more expensive technician. Using traditional methods, the CSR has to rely on memory, refer to procedure manuals, collect data from internal systems and even make phone calls to other departments to resolve these various problems. It is quite obvious this is a very inefficient process.
Using Socrates, the CSR can quickly and easily diagnose the problem by guiding them through the most efficient sequence of pre-defined questions and answers and automated steps, such as pinging their modem or VoIP line or automatically checking for service outages in their neighborhood. The problem is solved quickly, the customer is satisfied and the company saved money by improving the CSR’s productivity.
Mark Taber, CEO of Active Endpoints, said, “Socrates dramatically improves the productivity of both experienced and new workers by helping them complete tasks with guides created and deployed by knowledge workers.” He added, “Sales, marketing, engineering, manufacturing and customer service departments all have their ’go to experts.’ Leveraging their skill across entire organizations has never been so quick and easy.”
Bryan LeBlanc, Senior Director Engineering at Music Choice, stated: "Socrates provides the ability to implement one-off user guided workflows and stepwise activities. The same flexibility we have found in ActiveVOS across critical business processes can now be available for simple utility purposes without the added overhead of involving development engineers.”
Neil Ward-Dutton, co-founder and Research Director of IT industry analyst firm MWD Advisors said, “For some process applications, focusing most of your time and resources on modeling the core process makes sense.” He added, “But there is an important class of applications – many of which are centered around customer interactions – which demand sophisticated person-to-person interactions that need to be guided based on current policies, rules, promotions and so on. Because delivering great customer experiences in an agile way is so important for today’s enterprises, providing domain experts with easy-to-use, model-driven tools for quick delivery of these ‘interaction management’ capabilities is vital.”
Dennis Christiani, CEO, SoftConEx GmbH said, “As a partner of Active Endpoints, we clearly see a broad array of use cases for Socrates that can deliver exceptional value for our current and new customers. It is a truly innovative product that makes sense for designing screenflow based applications. I look forward to developing new applications with it.”
We encourage anyone that is interested in learning more about Socrates to access the Socrates Instant Trial. In just minutes, you can create screenflows in your own dedicated “sandbox” and see for yourself how easy it is to build prescriptive applications.
For more information about Socrates, please email us at info@activevos.com, call us at 1-781-547-2900, or visit our website.
About Active Endpoints, Inc.
Active Endpoints, Inc. (www.activevos.com) provides a unique platform to develop, integrate and deploy business process applications quickly and easily. The unique characteristics of the company’s products - Socrates and ActiveVOS - are ease of use and adoption, based on open standards and ideally suited for IT project teams in collaboration with domain experts. The company has hundreds of customers of all sizes, in all geographies and across many industries, including telecommunications, government, financial services and media and entertainment. Active Endpoints is privately held and headquartered in Waltham, MA with development facilities in Shelton, CT.
ActiveVOS is a trademark of Active Endpoints, Inc. All other company and product names are the property of their respective owners.