AUSTIN, Texas--(BUSINESS WIRE)--Gila, through its business unit, Municipal Services Bureau (MSB), is pleased to announce it has been chosen from a competitive pool to continue a collections agreement for the State of Minnesota’s Department of Revenue (DOR). MSB has been one of four competing for the contract extension. MSB will stay on board for outsourced collections and payment processing services with only one other vendor.
“We are delighted the State has asked us to continue servicing the Department of Revenue’s delinquent accounts. MSB has proven its ability to recover more revenue for its clients throughout the nation, and we intend to continue generating exceptional results for Minnesota,” said Bruce Cummings, CEO of MSB. MSB collects delinquent court fines, fees and debts for more than 550 governmental entities nationwide.
“MSB’s core values are tightly aligned with the values of the Minnesota DOR. MSB’s consistent quality of service and its ethical collection practices were the contributing factors towards choosing them over the competition,” said Darcie Pierson, Collections Department Supervisor for the DOR. MSB was noted as having the lowest volume of debtor complaints amongst the vendors during the time period.
“MSB works exclusively with government agencies, and our unique experience enables us to find solutions to improve recovery rates and generate revenue for our clients,” Cummings added. MSB has been working with the State since October 1, 2009.
About Municipal Services Bureau
Founded in 1991, Municipal Services Bureau offers outsourced collections, payment processing and call center services to governmental entities nationwide. Headquartered in Austin, Texas, MSB empowers talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of its clients. MSB currently works with more than 550 clients in 35 states and is licensed to collect throughout the United States.
MSB distinguishes itself based on its brand: Experience, Execution and Ethics. The Company has achieved the Professional Practices Management System (PPMS) certification from the Association of Credit and Collections Professionals (ACA International). Additionally, the Company is a SAS 70 (Type II) certified service organization and maintains an A+ rating with the Better Business Bureau. MSB is also a sustaining member of the National Association for Court Management (NACM). For more information, please visit www.MuniServ.com or call # 1-800-568-7004.