HOUSTON--(BUSINESS WIRE)--HungerRush, a leading provider of integrated restaurant management solutions, is excited to announce the launch of Feedback, a new customer engagement tool designed to capture real-time, actionable insights from guests to help enhance customer experiences and drive business growth.
A recent HungerRush survey found 77% of diners prefer restaurants with good service reviews, and 63% of guests said they would avoid a restaurant with poor food quality reviews. This means responding to customer feedback and prompting customers to share positive reviews online is crucial for success. To help ensure customers feel heard, HungerRush developed Feedback to benefit both parties.
The new offering, Feedback, simplifies the process of capturing customer feedback so restaurants can take immediate action, implement changes, address customers directly, and improve the overall customer experience. As a result, restaurants can increase customer satisfaction, loyalty, and repeat customers.
“The guest feedback tool has made a positive impact on our operation. It gives us direct insight into our guests’ experience,” said Joel Mills, Co-founder of Piesano’s. “It also allows us to directly communicate and follow up with them. The tool organizes surveys so they are easy to view and sort through to help manage operations.”
Feedback offers a suite of features tailored to meet the unique needs of the restaurant industry:
- Customized Digital Surveys: After placing an online order, customers receive a survey that can be customized by the restaurant, allowing them to share feedback about their experience.
- Google Review Integration: 5-star responses automatically prompt customers to share their experiences on Google, boosting online visibility and enhancing the restaurant's reputation.
- Real-Time Issue Resolution: All feedback, whether positive or negative, notifies designated managers or staff members in real-time, enabling them to access detailed order information and respond directly to customers, ensuring every customer feels heard and valued.
- Centralized Feedback Dashboard: The comprehensive dashboard consolidates survey data across all locations, providing valuable insights, trend analysis, and actionable data to identify strengths and areas for improvement.
- Appreciation Campaigns: Automatically rewards customers who leave positive & passive feedback with customized offers, encouraging repeat visits and building brand loyalty.
"At HungerRush, we build technology that makes it easy to deliver an outstanding customer experience," said Eran Hollander, Chief Product Officer at HungerRush. "With Feedback, restaurants have a powerful tool that helps them understand their customers and empowers them to take proactive steps to increase satisfaction in a situation they otherwise have little control over. It builds back the ever-important restaurant-customer relationship."
Feedback is an invaluable new addition to HungerRush's comprehensive suite of restaurant management solutions. It offers a unified tool where operators can manage customer insights, enhance guest experiences, and create brand champions.
For more information about Feedback and how it can transform your restaurant's customer engagement strategy, please visit www.hungerrush.com/feedback.
About HungerRush
HungerRush is a leading provider of integrated restaurant solutions. Our flagship cloud POS system makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Visit HungerRush.com.
