HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced the introduction of NICE Compliance Center, a unique compliance recording solution for the contact center industry. Combining NICE’s leading recording platform with analytics capabilities and end-to-end media encryption, Compliance Center is a holistic solution that reduces the risk of regulatory breaches while centralizing all compliance management activities, for optimal efficiency and rapid adaptation to changing regulations.
In the current regulatory environment, and with new legislation anticipated, such as PCI DSS 3.2, MiFID II and GDPR, organizations must be able to capture, retain, identify and retrieve every customer interaction from any channel according to specific regulatory guidelines. Leveraging the benefits of NICE Engage, the omnichannel recording platform which offers real-time capabilities, advanced scalability, and end-to-end media encryption, Compliance Center ensures that the proper regulatory procedures are in place by applying specific compliance performance indicators and interaction analytics. The solution also includes dedicated dashboards, leveraging insights from the recorded data and metadata.
With flexible recording and archiving rules to tag and retrieve interactions, the solution allows companies to promptly comply with stringent regulations requiring the immediate provision of evidence for audits. Moreover, when suspicious behavior is detected anywhere along the audit trail, during or after an interaction, NICE Compliance center enables users to perform investigation and take immediate corrective action directly from the user dashboard. By doing so, the solution empowers users across the contact center and substantially reduces breaches.
Miki Migdal, president of the NICE Enterprise Product Group:
“Compliance
is one of the top priorities for NICE, as it is an increasingly critical
issue across all industries. The NICE Compliance Center empowers
organizations to meet regulatory demands, while providing the agility
needed to quickly adapt to legislative changes. It combines all of our
advanced compliance and security capabilities with our innovative
analytics and robust recording platform, enabling contact centers to
take the correct actions, when and how they need to.”
Omer Minkara, Industry Analyst for the Aberdeen Group:
“The
impact of omnichannel communications is felt far beyond traditional
customer interaction processes. This also affects how companies,
including contact centers across the world, ensure compliance with
regulatory requirements. The capabilities of NICE Compliance Center
makes it easy for users within the enterprise to ensure omni-channel
compliance by monitoring issues and addressing them in a timely fashion.
Enabling users, such as IT staff, agents and compliance professionals,
to manage these processes end-to-end helps increase user productivity
and shorten response times in addressing compliance risks in the contact
center and in the back office.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
