WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology announced today that its Omnichannel Customer Experience Management solution is the winner of the "Customer Engagement" award of the Fierce Innovation Awards: Telecom Edition conducted by FierceMarkets. This award is part of the broader Business Transformation Management category. The judging of entries was done based on the merit of the solution, whereby vendor and solution names were not disclosed to the panel of distinguished judges.
The Netcracker Omnichannel Customer Experience Management solution enables personalized customer journeys across all channels, including conventional and digital platforms, helping service providers improve customer retention and increase sales efficiency. Designed with a "digital first" approach, the solution focuses on integrating new digital channels into existing ecosystems in order to increase visibility, drive partner enablement and support the development and delivery of new products and services.
"The digital ecosystem of today demands service providers to enable a seamless, dynamically interactive experience across all channels," said Ari Banerjee, Senior Director of Strategy at Netcracker Technology. "This award validates Netcracker's ability to drive business transformation and provide the capabilities service providers need to maximize experience and, ultimately, grow revenue."
For more information on Netcracker’s Omnichannel Customer Experience Management solution, please contact Joanna Larivee at Joanna.Larivee@Netcracker.com.
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
For more information, visit www.netcracker.com.
