SYDNEY & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been recognized in Frost & Sullivan’s 2016 “Asia Pacific Best Practices” awards program for key solutions in its Workforce Optimization™ suite and broader Customer Engagement Optimization™ portfolio. Honors include wins for the firm’s Workforce Management (WFM) Systems Market Share Leadership Award and Quality Monitoring (QM) Systems Market Share Leadership Award. Additionally, the company was named as the 2016 APAC Customer Contact Optimization Solutions Vendor of the Year.
According to Frost & Sullivan, organizations face the challenging task of driving revenue growth and maximizing profitability, while upholding high quality, efficient and effective customer engagement strategies. To help them strike the balance, the industry analyst firm points to a series of solutions designed to enrich customer interactions, improve business processes, optimize the workforce, and heighten employee and customer satisfaction and engagement.
WFM Best Practices and Market Share Leadership Award
Among the solutions named in the firm’s latest best practices and leadership awards is Verint Workforce Management™. This unified enterprise solution helps organizations plan, forecast and optimally schedule employees to align workload across customer-serving departments. Additionally, the software provides holistic visibility into and manageability of the work, people and processes across customer touchpoints in contact center, back-office and branch operations environments.
Of this honor, Frost & Sullivan points to the strengths of the Verint WFM solution, combined with domain expertise and local execution capabilities, as contributing to Verint’s success in this area.
QM Best Practices and Market Share Leadership Award
Frost & Sullivan also has awarded Verint Quality Management™ with honors based on the solution’s advanced capabilities in capturing interactions, providing vital customer insights and intelligence, and delivering targeted coaching to staff that help shape the customer experience.
“Verint continues to capitalize on the growing demand for process optimization applications in the Asia Pacific contact center markets, successfully maintaining its market position in WFM, QM and other key customer experience and engagement segments,” says Krishna Baidya, head of customer contact research for the digital transformation practice, Asia-Pacific at Frost & Sullivan. “Additionally, the company’s focus on technology innovation and customer success has helped it remain a trusted partner for enterprises focused on uncovering valuable insights in a dynamic world of vast information growth.”
Enterprise Workforce Management and Quality Management are part of Verint’s broader Customer Engagement Optimization portfolio, which is available in a variety of deployment models—including cloud and on-premises—giving organizations the ability to implement in the way that best suits their business needs.
“Verint is delighted to be recognized by Frost & Sullivan as the APAC Customer Contact Optimization Solution Vendor of the Year and for its continued market leadership across Asia Pacific in the Quality Monitoring and Workforce Management sectors,” adds Ady Meretz, APAC president, Verint Systems. “These awards highlight how our broad portfolio of solutions is being used by organizations to enhance their customer and employee engagement programs.”
About Frost & Sullivan
Frost & Sullivan, the growth partnership company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, mega trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact us: start the discussion.
The Frost & Sullivan Awards are part of a global program that recognizes outstanding industry achievements by organizations. The Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year and that has demonstrated a commitment to continuously evolve and deliver solutions that help businesses prosper. Evaluation criteria include an analysis of each company’s market share, revenue, leadership, innovation, solution capabilities and overall contribution to the industry.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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