PROVIDENCE, R.I.--(BUSINESS WIRE)--Citizens Financial Group, Inc. (NYSE: CFG or “Citizens”) today announced the appointment of Mary Ellen Baker as Head of Business Services effective August 8, 2016. Baker will report to Chairman and CEO Bruce Van Saun and serve on Citizens’ Executive Committee. Baker succeeds David Bowerman, who is returning to the United Kingdom after serving 34 years with The Royal Bank of Scotland, plc (RBS) and Citizens.
Baker, a banking veteran with more than three decades of experience, joins Citizens from PNC Financial Services Group, Inc. where she most recently held the title of Executive Vice President of Enterprise Services. She previously worked for Bank of America Corporation as Head of Enterprise Resiliency and Corporate Services and Head of Technology and Operations for the Consumer and Small Business Bank. During her career, Baker has led numerous strategic projects in the areas of technology and operations, including company-wide planning, new technology implementation, and crisis response initiatives.
“Mary Ellen is exceptionally qualified to lead our Technology, Operations and Corporate Services areas as we work towards our goal of making Citizens a top-performing regional bank,” said Van Saun. “With more than 30 years of banking experience, she has an impressive background in leading technology and operations teams and managing major organizational change programs.”
In announcing Baker’s appointment, Van Saun thanked Bowerman for his leadership and service to the company.
“I’d like to thank David for the key role he played in our separation from RBS and our IPO,” said Van Saun. “Under his leadership, we have made a wide range of strategic investments in technology. His efforts have helped us run the bank better, improve the customer experience and collaborate more effectively across the organization.”
As Head of Business Services, Baker will oversee the Technology, Operations, Information and Corporate Security, Property Services, Vendor Management and Change Management functions.
Active in a number of community and professional organizations, Baker earned her undergraduate degree from Western Michigan University.
About Citizens Financial Group, Inc.
Citizens
Financial Group, Inc. is one of the nation’s oldest and largest
financial institutions, with $140.1 billion in assets as of March 31,
2016. Headquartered in Providence, Rhode Island, Citizens offers a broad
range of retail and commercial banking products and services to
individuals, small businesses, middle-market companies, large
corporations and institutions. In Consumer Banking, Citizens helps its
retail customers “bank better” with mobile and online banking, a 24/7
customer contact center and the convenience of approximately 3,200 ATMs
and approximately 1,200 Citizens Bank branches in 11 states in the New
England, Mid-Atlantic and Midwest regions. Citizens also provides
mortgage lending, auto lending, student lending and commercial banking
services in select markets nationwide. In Commercial Banking, Citizens
offers corporate, institutional and not-for-profit clients a full range
of wholesale banking products and services including lending and
deposits, capital markets, treasury services, foreign exchange and
interest hedging, leasing and asset finance, specialty finance and trade
finance.
Citizens operates through its subsidiaries Citizens Bank, N.A. and Citizens Bank of Pennsylvania. Additional information about Citizens and its full line of products and services can be found at www.citizensbank.com.
CFG-IR
CFG-CORP
