Sprint Introduces 30-Day, 100 Percent Customer Satisfaction Guarantee – Invites Consumers to Experience America’s Fastest LTE Network, Plus More Reliable with Better Coverage than Ever

Sprint confidently offers customer experience guarantee: if for any reason customer is not 100% satisfied, they can return device and company will refund device cost, plan charges and related fees

OVERLAND PARK, Kan.--(BUSINESS WIRE)--The Sprint (NYSE: S) network really is faster and it’s more reliable, with better coverage than ever. Starting today, Sprint will offer a 30-day satisfaction guarantee – the industry’s best consumer satisfaction guarantee. If customers aren’t completely satisfied within 30 days, Sprint will refund the cost of the device and service charges.¹

The Sprint satisfaction guarantee is available for a limited time to new customers and eligible small business customers who activate a line of service at a Sprint company-owned store or preferred retailer, by calling 1-800-SPRINT1 or online at sprint.com. The guarantee also is available to current customers adding new lines of service in a Sprint store, online at sprint.com or by calling 1-800-SPRINT1.

“As I talk with wireless consumers across the country, they tell me over and over that a reliable network is the make-or-break factor in their buying decision,” said Marcelo Claure, Sprint CEO. “Sprint’s 30-day satisfaction guarantee is giving consumers the opportunity to try us out worry-free and experience everything Sprint has to offer – our award-winning, super-fast LTE Plus Network, the best price for unlimited plans, and so much more. No gimmicks, it’s that simple. And AT&T, Verizon and T-Mobile customers can still save 50 percent off most standard rate plans when they switch to Sprint.”

Faster, More Reliable Network

In the second half of 2015 Sprint achieved a total of 212 first-place (outright or shared) RootMetrics^® RootScore Awards for overall, reliability, speed, data, call, or text network performance in 125 metro markets, compared to 135 awards in 2H14 and 27 awards in 1H14.²

In addition, Sprint’s analysis of Nielsen Mobile Performance Data shows the Sprint LTE and super-fast LTE Plus Network beat Verizon, AT&T and T-Mobile by delivering faster download speeds.³

Sprint LTE Plus, available today in more than 150 U.S. markets, takes advantage of Sprint’s rich triband spectrum portfolio and uses some of the world’s most advanced technologies in wireless, such as two-channel carrier aggregation and antenna beamforming. With LTE Plus, Sprint customers with compatible devices can experience peak download speeds in excess of 100 Mbps.

Switch to Sprint

Consumers continue to have the opportunity to save 50 percent off most AT&T, T-Mobile and Verizon standard rate plans when they switch to Sprint⁴. In addition, Sprint will cover switching fees up to $650 per line.⁵

About Sprint

Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served more than 58.4 million connections as of Dec. 31, 2015, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past five years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

¹ Valid March 25 for a limited time. If a new customer or an existing customer adds a line of service (phone, tablet or MBB) and deactivates within 30 days, Sprint will credit all device charges (Installment Billing, Lease, or Early Termination Fee, when device is returned) and reimburse the customer for the device purchase, price or down payment, activation fee, MRC, and all associated taxes and fees. The following charges will not reimbursed: Premium content, third party billing, any international charges not included in your plan (e.g. international voice roaming) and any associated taxes and Sprint surcharges. As an example, overage, per minute international services with a cost outside of plan MRC are considered nonstandard usage.
² Rankings based on 125 RootMetrics Metro RootScore Reports from 1H 2014, 2H 2014 and 2H 2015 for mobile performance as tested on best available plans and devices on four mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of Sprint. Visit www.rootmetrics.com for more details.
³ Claim based on Sprint’s analysis of average LTE download speeds using Nielsen NMP data (Oct. thru Dec., 2015). NMP data captures real consumer usage and performance for downloads of all file sizes greater than 150kb. Actual download speeds may vary by location and device capability.
⁴ Discount applies to base monthly service plan and access charges only. Discount does not apply to certain charges such as taxes, surcharges, roaming, premium content, add-ons, and apps. New plan features may not be an exact match. Discount offer excludes competitor promos/sales and is limited to consumer plans as of 3/21/16 for: Verizon’s shared data rate plans for 1GB, 3GB, 6GB, 12GB, 18GB, 20GB, 25GB, 30GB, 40GB and 50GB; T-Mobile’s Simple Choice rate plan prices for 2GB, 6GB and 10GB; and AT&T’s advertised shared data rate plans for 300MB, 2GB, 5GB, 15GB, 20GB, 25GB, 30GB, 40GB and 50GB. Plans exclude unlimited music and video streaming, data carryover and cloud options that other carrier plans may offer.
Offer/coverage not available everywhere or for discounted phones. Subject to new-line, $30 activation fee, credit, valid port-in. Customer must choose from same porting carrier rate card. Savings through March 31, 2018.
⁵ Requires valid port-in, submission of previous bill, current phone turn in and online registration. Via American Express Reward Card.