CARY, N.C--(BUSINESS WIRE)--HomeServe USA (HomeServe) today announced that, under its partnership with Aqua America (Aqua), it will be expanding into Aqua’s North Carolina service areas as the utility’s preferred provider of home repair service plans. The partnership between HomeServe and Aqua began over 12 years ago, initially serving customers in Pennsylvania, and has grown over the last decade to serve 98,000 Aqua customers in seven states. Aqua was HomeServe’s first utility partner in the U.S.
Beginning this month, optional water service line repair plans will be offered through HomeServe to approximately 70,000 households across 51 counties served by Aqua in North Carolina. The broader suite of HomeServe plans will also be made available to customers in the area, including coverage for sewer lines, in-home plumbing, water heaters, heating and cooling systems and in-home electrical wiring.
The service plans offered by HomeServe are cost-effective solutions for homeowners providing a better way to manage the expenses and inconvenience that often come with home repair emergencies. The expansion of HomeServe’s partnership with Aqua into North Carolina builds on the increasing number of municipalities and utilities across the country that offer these types of optional service plans to their customers. Many homeowners are unaware that these types of repairs are not covered by basic homeowner’s insurance policies and are caught off guard when a home emergency occurs, placing a strain on their finances.
“We are proud of our long-standing partnership with Aqua and pleased to now be able to offer plans to their customers in North Carolina. As a result of our partnership, we have saved Aqua customers millions of dollars in repair expenses and delivered peace of mind from the unexpected inconvenience of home emergencies.” said Tom Rusin, CEO of HomeServe USA.
“Our partnership with HomeServe continues to allow us to offer our customers an option when their homes require emergency repairs,” said Anthony J. Donatoni, president of Aqua Resources. “Extending HomeServe’s service plans to residents we serve across North Carolina will help them with reliable, timely support from vetted and qualified local contractors when they need it most.”
HomeServe plan holders have access to a repair hotline that is accessible 24 hours a day, 365 days a year and local, licensed, and insured contractors to come to their home for repairs. The Water Service Line Coverage is available now for $5.49/month. HomeServe will also offer Sewer/Septic Line coverage for $9.49 per month, Interior Plumbing and Drainage System coverage for $11.99 per month, Water Heater Repair coverage for $5.99 per month, Heating System Repair coverage for $11.49 per month, Cooling System Repair coverage for $11.49 per month and Electrical Emergency/Breakdown coverage for $6.49 monthly. All HomeServe service plans will be billed by HomeServe separately from customers’ Aqua water bills, with convenient payment methods offered from HomeServe.
Aqua customers can learn more about the partnership by calling HomeServe toll-free at 1-888-666-7711 or visiting www.homeserveusa.com.
About Aqua
Aqua provides water and wastewater service to more than 250,000 people in 51 counties throughout North Carolina and is a subsidiary of Aqua America, a U.S.-based, publicly-traded water and wastewater utility, serving approximately 3 million people in Pennsylvania, Ohio, North Carolina, Illinois, Texas, New Jersey, Indiana and Virginia. Visit AquaAmerica.com for more information, or follow Aqua on Facebook at facebook.com/MyAquaAmerica and on Twitter at @MyAquaAmerica.
About HomeServe
HomeServe USA Corp (HomeServe) is a leading provider of home repair solutions serving over 2 million customers across the US and Canada. Started in 2002, HomeServe protects homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality local service. HomeServe, an A+ rated Better Business Bureau Accredited Business, dedicates itself to being a customer-focused company supplying best-in-class repair plans and other services through leading municipal, utility and association partners, and directly to consumers. For more information about HomeServe, a Connecticut Top Workplace winner again for 2015, a 2015 BBB Marketplace Excellence Award honorable mention for Website Marketing and winner of seven 2016 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com, follow us on www.twitter.com/homeserveusa and like us at www.facebook.com/homeserveusa.
