PHILADELPHIA--(BUSINESS WIRE)--Continued robust revenue growth has led Alpha Card Services to double the headcount for its customer service teams, the financial technology leader announced today. By recruiting seasoned customer service representatives and help desk professionals from Fortune 1,000 companies like Comcast and Pep Boys, Alpha has positioned itself to not only meet the customer service demands of its current business, but also comfortably handle anticipated growth.
“Alpha Card Services is committed to our clients, and that commitment only strengthens as our company grows,” said Lazaros Kalemis, Founder and CEO of Alpha Card Services. “A focus on customer experience goes hand-in-hand with good business and has always been a core value of ours. That’s why we’ve brought on an exceptional team of highly qualified men and women, who will knowledgeably assist our clients with their customer service and tech support needs – whether they partner with us for point-of-sale, payroll, working capital, rewards, gift card or ATM services.”
This past summer, strong revenue growth secured Alpha Card Services a place on the coveted Inc. 5000 List of America’s Fastest Growing Companies for the eighth time. While revenue has skyrocketed 130 percent over the last three years, total revenue for 2014 alone climbed 20 percent to $22.4 million from $18.7 million the year prior. With such burgeoning numbers, senior leadership has demonstrated its commitment to quality service for its clients by investing in people, with a particular emphasis on boosting customer experience staff.
Industry research shows that customer service is a leading cause of attrition from a business’ merchant services provider. In fact, a white paper published by the Electronic Transaction Association affirms that 70 percent of merchants cite poor customer service as the top reason for changing merchant servicers.
Recognizing this trend, Alpha Card Services launched its customer-centric effort this past October by naming a Director of Operations to implement a best-in-class customer service and support model. Joining Alpha Card Services from industry giant American Express, David Headley brings with him more than a decade of customer service experience in global merchant servicing and operations. In just a short time at Alpha Card Services, he has strategically built and segmented the company’s customer service operation into well-equipped teams of customer service and help desk professionals who boast an impressive array of financial services and merchant servicing backgrounds. Under this enhanced structure, clients seeking support will be immediately connected with service professionals best equipped to quickly and accurately provide answers and a resolution to any service or support related inquiry.
“Customer Service and Technical Support are invaluable customer touch points,” Headley said. “The boutique feel we envision for Alpha Card Services offers our core market of small to medium-sized clients a concierge service and customer experience that will set us apart from our competitors. Our goal is to find staff that has an overwhelming desire to help our clients which will ultimately lead Alpha Card Services and our partners to greater success.”
About Alpha Card Services
Headquartered in Pennsylvania, Alpha Card Services provides comprehensive, industry leading solutions for businesses of all sizes throughout the United States. Alpha’s business solutions include Merchant Services, POS, Payroll Services, Gift & Reward Cards, Cash Advances, ATM Services and more. Processing over $2 billion in transaction volume annually, our dedicated team works closely with each merchant to help maximize income potential and meet our merchants’ payment needs - all at competitive prices.
