DALLAS--(BUSINESS WIRE)--ACE Data Recovery, the leader in enterprise data recovery, today expanded its partnership with Dell. After years of being one of two companies that Dell Enterprise has referred its customers to for data recovery, ACE Data Recovery announces it has become an official Dell Data Recovery Partner. In this role, ACE will perform RAID data recovery services for all Dell storage products, including PowerEdge servers, PowerVault DAS, EqualLogic, EMC and Compellent SANs, and Storage NX NAS appliances for Dell Enterprise customers at a 15% discount. ACE is also a partner in Dell’s ProSupport CSP, which supports individual consumers.
“With a partnership that started years ago on a complex but successful RAID and Microsoft SQL Server database recovery, we have often collaborated with Dell to get their customers’ hardware back online while also preserving or restoring their data – sometimes seemingly conflicting interests,” said ACE Data Recovery’s CEO, Charles Walker. Walker explained that, to avoid accidental and irreversible overwrite of business-critical data, customers should know the exact sequence of their device failures and shouldn’t try hasty procedures to try to restore their hardware. They should contact technical support and stress to them that their data is important.
“Even the best storage products like Dell’s can fail when natural disaster or human error strikes,” said Walker. To help Dell support its customers, ACE engineers visit Dell’s Cell Centers quarterly to educate technical support associates on ACE’s capabilities, the best practices for troubleshooting possible data loss cases, and how to recognize situations where they should call in recovery experts to preserve customer data. On a recent Dell referral ACE was able to recover 157 gigabytes of data for a Los Angeles-area newspaper, including the critical 12 Microsoft SQL databases from a failed RAID 5.
About ACE Data Recovery:
ACE Data Recovery, the leader in enterprise data recovery, provides services to businesses and individuals who experience data loss due to hard drive failures, software corruption, human error or natural disasters. Since 1981, the company has recovered data from all types of media including HDD, SSD, RAID, SAN, NAS, flash drives, and tapes. For additional information visit http://www.datarecovery.net or call 877-304-7189. A dedicated number is also available to Spanish-speaking customers: 844-863-9573.
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