SEATTLE--(BUSINESS WIRE)--Pro.com, the nationwide home services marketplace, today launched Text-a-Pro, the first mobile messaging service for homeowners to receive instant and flat-rate prices on hundreds of common home projects and schedule appointments, all within a matter of minutes. Pro.com is partnering with Facebook as the first to offer home services within Facebook’s Messenger app. By sending a message to Pro.com in Messenger or by texting 776-776, homeowners will be immediately connected to a personal Home Project Manager to provide support during every step of the project through to its completion. All projects scheduled through Text-a-Pro are backed by the Pro.com Guarantee.
Text-a-Pro is designed with the flexibility to fit into a homeowner’s ever-changing lifestyle. Text-a-Pro features include:
- Flat-Rate Pricing: Home projects come without any last minute surprises by providing homeowners with pre-negotiated prices on hundreds of home projects ranging from window cleaning to smart thermostat installation to hanging a flat-panel TV, all delivered by Pro.com’s network of trusted, Certified Professionals.
- Trusted Professionals: Text-a-Pro connects homeowners to Pros who meet Pro.com’s high bar for quality and service with verified licensing, insurance and customer feedback. Every Certified Professional is background checked and goes through an individual review process.
- Personal Home Project Manager: Pro.com’s knowledgeable service experts understand the dimensions of every home project to provide pricing and the right Pro to complete the job, along with management of the backend logistics, including scheduling and billing.
- Pro.com Guarantee: If a homeowner is not satisfied with the quality of the completed project, Pro.com will work with the homeowner and the Pro to make it right – if a resolution cannot be met, Pro.com will pay another Pro to resolve, up to the original amount paid by the customer, not to exceed $1,000.
“Our customers don’t want to pick up the phone to call a Pro. Instead they want a seamless mobile-first solution that fits into their active lifestyles,” said Matt Williams, CEO and founder of Pro.com. “Text-a-Pro takes the hassle out of home services by offering price transparency, instant scheduling and easy access to Certified Professionals all through mobile messaging. There is no easier way to schedule, coordinate and complete home projects.”
Starting today, Text-a-Pro features will be available within Facebook’s Messenger app. By sending a message in Messenger, customers can experience the full Pro.com service conveniently on their mobile devices. Through Messenger, homeowners will have the additional benefit of read receipts, so they'll know when their messages have been delivered and seen, improving the ability to communicate in real time. People will also be able to use features they know and love from Messenger, like stickers and GIFs, for more expressive conversations. Pro.com is the first partner to offer home services inside Messenger. Going forward, Pro.com will more deeply integrate with Messenger, adding even richer functionality.
In limited trials over the past 3 months, more than 150,000 text messages were exchanged between Pro.com customers, Pros and Home Project Managers. “Many of my customers prefer messaging or texting over picking up the phone. Pro.com has made it easy for us to book and coordinate projects, especially when it’s across staff members in the office or crew members in the field,” said David Crompton, Owner of Monet Home Services.
Text-a-Pro is available today in Seattle and San Francisco and is actively expanding into the 5,500+ cities where Pro.com operates nationwide. Standard messaging rates may apply based on the individual wireless carrier. Learn more at https://pro.com/text.
About Pro.com
Pro.com is the leader in pricing a home project, finding a trusted home improvement professional, and scheduling an appointment, all in a matter of minutes. Pro.com’s comprehensive pricing engine provides homeowners with highly accurate and immediate estimates (pre-estimates) for what projects will cost without ever having to pick up the phone. Pro.com also provides flat-rate pricing and instant scheduling of home projects with its Text-a-Pro service. Through Pro.com, customers have requested more than $350 million worth of home projects.
