WAKEFIELD, Mass.--(BUSINESS WIRE)--Winners of the 2015 CX Impact Awards have been announced as part of CX Day, a global day celebrating companies and people who are delivering great experiences to customers. These awards, established and presented by the Customer Experience Professionals Association (CXPA), were created to recognize individuals worldwide who are making significant progress within their organizations to improve customer experience.
A panel of judges, thought leaders in the CX field, reviewed the finalists and selected winners in two categories representing impact made from Practitioners (within brands that do not sell CX services and products), and Providers (employed by companies that consult and/or sell services in the CX space).
The winners are:
Practitioners:
Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata PLC
Kristin
Guthrie, Vice President, Customer Experience, Honeywell Aerospace
Jennifer
Maldonado, Sr. Business Analyst, Voice of the Gamer Program Owner,
Activision
Karen Mangia, Senior Director, Insight Innovation &
Diversity Business Practices, Cisco
Nancy Porte, Vice President,
Global Customer Experience, Verint Systems, Inc.
Dayton Semerjian,
General Manager and Senior Vice President, Global Customer Success, CA
Technologies
Providers:
Paul Conder, Principal, CX Services, Lenati
Matt Inman, Senior
Director, CX Strategy & Design Consulting, MaritzCX
Nikelle
Knight, Voice of the Customer Manager, The Results Companies
Sonya
McAllister, Principal, Senior Vice President, Walker
The CXPA extends thanks to the panel of judges, including:
Karl Sharicz, CCXP, Principal/Founder, CX Partners LLC, and 2014 CX
Impact Award Winner
Annette Franz, CCXP, Director/Customer
Outcomes, Fidelity Investments
Lorraine Schumacher, CCXP, Director
Operations. Verizon OEPT Customer Business Intelligence
Noah
Grayson, CCXP, Principal and Senior Vice President, Walker Information
Chris
Russell, Joint CEO, eDigitalResearch
"We offer our congratulations to these CX practitioners for their notable achievements. We also applaud the finalists in this year's competition, and we thank those who took the time to nominate someone whose work impressed them," said Leigh Stokes, Chief Strategist at Design Science and co-chair of the CX Impact Awards Committee.
"It's a pleasure to have this opportunity to honor people whose efforts are making a difference in our industry, both dedicated practitioners inside companies and representatives of innovative product and service firms," said MaryEllen DeMarco, Owner & Lead Analyst, Avalyne Research & Consulting, and co-chair of the CX Impact Awards Committee.
Besides the CX Awards, CX Day involves thousands of customer experience professionals taking part in dozens of in-person networking events in multiple countries and a range of online activities. Details about all activities are available from the CX Day website. CX Day activities are supported by generous sponsors: Avtex, Cisco, InMoment and Walker at the Platinum level; eDigital Research and inQuba at the Gold level.
About the CXPA
The Customer Experience Professionals
Association is the premier global non-profit organization dedicated to
the advancement and cultivation of the Customer Experience profession.
The CXPA increases the impact and visibility of Customer Experience
professionals, facilitates effective member-to-member sharing, and
establishes respected standards.
Founded in April 2011, the CXPA has more than 80 Corporate Members and 3,300 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, InMoment, Mattersight Corporation, Medallia, OpenSpan, and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org.
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Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.
