KANSAS CITY, Kan.--(BUSINESS WIRE)--CI (formerly Computer Instruments), a leading provider, seasoned innovator and pioneer in the development of self-service telephony IVR, CTI-Screen Pop, Messaging, IP Phone applications and mobility solutions, announced today eONE, CI’s universal voice portal platform.
“With the release of eONE CI has created a single platform that provides a central administration to freely manage ‘self service’ telephony, web and texting applications across multiple premise platforms and cloud services simultaneously. We have been able to retain all that was so successful with CI’s eVP IVR and eCI VXML tools while building in the flexibility of supporting a mixed telephony and cloud environment” said Chris Herring, President of CI, Inc.
CI’s eONE and included software bundle provides the capability for customers to access information through the use of a telephone, web page, email and texting, 24/7. This allows companies to easily and rapidly deploy applications which enable customers to serve themselves at any time, providing immediate satisfaction and enhanced overall customer experience. eONE is a centralized browser-based IVR configuration tool that provides easy access to affect changes and modifications to applications utilizing multiple PBX and Voice Portal platforms. eONE will allow customers to easily migrate from small/medium switch platforms to larger enterprise level platforms without having to reinvest or engineer their IVR and Call Center applications and processes. eONE does not require special training or skills and allows you to affect changes to call flows in real-time, without having to restart services.
CI’s eONE includes bundled cross-industry applications commonly used in most companies today. The intuitive administrative GUI lets you deploy virtually any type of in-bound or out-bound caller experience.
About Computer Instruments, Inc. (CI)
CI is a leading provider, seasoned innovator and pioneer in the development of self-service telephony IVR, CTI-Screen Pop, Messaging, IP Phone applications and mobility solutions. Incorporated in 1979, CI is a proud member of the Avaya Developer Connection Program. CI provides complete solution services. These include discovery, turnkey designs, live demonstrations, onsite installation/training, and in-house support from our centrally based headquarters in Kansas City. CI solutions are deployed at midsize to large enterprises including many Fortune 500 companies. CI is headquartered in Lenexa, KS and for more information, call 888-451-0851 or visit www.instuments.com or your local distributor/reseller.