MONTREAL--(BUSINESS WIRE)--e-SignLive™ by Silanis, the e-signature choice for business, today announced that MGA Insurance Company, Inc. (branding name GAINSCO Auto Insurance®) will be integrating e-SignLive e-signatures enterprise-wide to support its independent agents and call center. The company will offer e-signatures through its agency portal for new business applications for its personal auto insurance policies.
According to a recent survey by EY, digital is transforming consumer behavior in insurance, citing the need for insurers to embrace mobility and align digital strategies with “enriching the customer experience.” With that in mind, GAINSCO determined that by adding electronic signatures to its paper-intensive processes, it would be better equipped to offer its independent agents and ultimately its customers the convenience and ease of doing business both groups are demanding.
One of the key requirements for GAINSCO was the flexibility to support a variety of use cases for independent agents, whether they need the ability to sell insurance face-to-face or remotely over the phone.
“The ability to obtain signatures quickly and easily when selling insurance is a huge advantage for both our customers and agency partners,” said GAINSCO Senior Vice President, Corporate Marketing and Business Development, Andy Jordan.
Also a consideration in selecting e-SignLive was its ability to offer strong auditability, something the technology does through transactional and document evidence capture, as well as strong authentication methods. In GAINSCO’s case, e-SignLive will enable the independent agent and the carrier to verify a signer’s identity through SMS passcode sent to a customer’s phone, which is then entered by the customer into the transaction in face-to-face scenarios. This functionality helps all parties verify the signer was in fact present at the time of signing and that they are the ones who e-signed, protecting the customer, the agent and the carrier.
“We listened to our independent agents and they told us that their business processes are changing. We have done our homework, and determined the time is right for GAINSCO to launch the next generation of services to meet these needs,” said Jordan. “When it came to selecting e-SignLive, we chose a solution that will not only support our agents and customers but will also give GAINSCO assurance that the functionality can evolve with us in a secure and compliant way as we expand our footprint and grow our business,” continued Jordan.
GAINSCO is looking at rolling out e-signatures enterprise-wide beyond new business applications to agent onboarding, claims and internally in the coming year.
“GAINSCO Auto Insurance is yet another example of an insurance carrier committing to offer independent agents the best experience ever using e-signatures, phasing in their roll-out in a way that meets their business needs now and into the future,” said e-SignLive CEO Tommy Petrogiannis.
About GAINSCO Auto Insurance
GAINSCO, INC. is a Dallas, Texas-based holding company established in 1978. The Company, through its insurance brand, GAINSCO Auto Insurance®, specializes in minimum-limits personal auto coverage and actively distributes its nonstandard personal auto products through independent retail agents in Florida, Georgia, South Carolina, Tennessee and Virginia {Southeast Region} and in Arizona, New Mexico, Oklahoma and Texas {Southwest Region}. Its insurance company subsidiary is MGA Insurance Company, Inc. In addition, the Company owns and operates a franchised Hyundai automobile dealership in Dallas, Texas. To learn more, go to www.gainsco.com.
About e-SignLive™ by Silanis
Businesses of all sizes choose e-SignLive™ by Silanis when electronic signatures matter. Nearing one billion documents processed each year, e-SignLive™ is the most widely used e-signature solution in the world and ranked a leader by analyst firms Forrester Research and G2 Crowd. Organizations of all sizes, including top banks, insurers, credit providers, pharmaceutical and government agencies, trust e-SignLive to run their core business processes and take their businesses digital through innovations in mobile technology, electronic evidence, analytics and personalization. On premises or in the cloud, e-SignLive delivers the best customer experience while providing the strongest legal protection and regulatory compliance. Learn more at www.silanis.com.
