JACKSONVILLE, Fla. & MANGALORE, India--(BUSINESS WIRE)--Karnataka Bank Limited, a major, privately owned bank based in southwestern India, will expand 24x7 transaction banking access to its customers with its new “e-lobby” services, supported through a multi-year ATM outsourcing agreement with FIS™ (NYSE:FIS), a global leader in banking and payments technology as well as consulting and outsourcing solutions.
While maintaining operational efficiency and cost-effectiveness, FIS’ e-lobby services will provide bank customers with transaction access beyond branch time zones in a digital or self-service form. To the benefit of customers, the digital banking experience channel will cover many of those transactions most common in a full-service branch.
Karnataka Bank has focused on the accessibility of e-banking kiosks to support its efforts to expand banking services across India, meet the needs of its millions of customers and develop loyalty. Customers of the bank now have the option to make deposits, withdrawals, cheque remittance and other frequent transactions, such as statement request, pin change and passbook printing from a nearby e-lobby site.
With its proven ability to manage ATM services, FIS continues to serve as the bank’s premier alternate channel partner, deploying and managing its e-lobby centers, in addition to the more than 1,000 ATMs it also manages for the bank.
“FIS’ banking innovations are designed to disrupt industry standards, improving service to consumers while improving efficiencies for financial institutions worldwide,” said Raja Gopalakrishnan, executive vice president, Global Financial Institutions, FIS. “Outsourcing its e-banking services to FIS allowed Karnataka Bank to reinvent the way it interacts with customers, benefiting customers by expanding service while maintaining an eye on the bottom line.”
“Karnataka Bank’s mission is to serve our customers in a technologically savvy, high-quality manner,” said Sri. P. Jayarama Bhat, managing director & chief executive officer, Karnataka Bank. “Not only will FIS’ support allow us to better focus on our customers, it also will make us one of the first mid-sized banks in India to provide e-lobby access, extending more convenient access to our customers and allowing us to better compete with larger banks.”
In operation for more than 90 years, Karnataka Bank is a major private sector bank, based in the coastal city of Mangalore, in the state of Karnataka.
FIS is a global leader in banking and payments technology as well as consulting and outsourcing solutions. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 42,000 people worldwide and holds leadership positions in payment processing and banking solutions. Providing software, services and outsourcing of the technology that drives financial institutions, FIS is 426 on the Fortune 500 and is a member of Standard & Poor’s 500® Index. For more information about FIS, visit www.fisglobal.com.
Follow FIS on Facebook (facebook.com/FIStoday) and Twitter (@FISGlobal).
Forward-Looking Statements
Statements in this release that are not strictly historical, including any statements referring to beliefs, expectations, projections, or any other statement regarding events or developments we believe or anticipate will or may occur in the future, may be “forward-looking” statements made pursuant to the safe harbor provisions of federal securities laws. There are a number of important factors that could cause events to differ materially from those suggested or indicated by such forward-looking statements. These include, among other things, changes in general economic, business and political conditions, developmental and conversion delays or disruptions inherent with new software products and technology, and risks of reduction in revenue from the elimination of existing and potential customers due to consolidation in or new laws or regulations affecting the banking, retail and financial services industries, changes in the growth rates of the markets for our solutions, and other risks detailed in the “Statement Regarding Forward-Looking Information,” “Risk Factors” and other sections of the Company’s Annual Report on Form 10-K and other filings with the Securities and Exchange Commission. These forward-looking statements speak only as of the date of this release, and FIS does not assume any obligation to update any forward-looking statement.
