BOULDER, Colo.--(BUSINESS WIRE)--Tendril®, the leading provider of Energy Services Management (ESM) solutions, today announced a new three-year contract with Central Maine Power (CMP) to deliver innovative customer engagement solutions to more than 600,000 residences and small businesses.
CMP chose Tendril because of its competitive product and strong relationship working together to deliver advanced energy efficiency initiatives and driving industry-leading customer satisfaction scores.
“We wanted a partner that could work with us to tailor energy solutions and services to the unique needs of our customers,” said Beth Nowack Cowan, vice president of customer service at CMP. “Energy Manager is a great tool that gives customers visibility and understanding of their bill, and allows them to make choices on how they consume energy – and our customers say they like it.”
Under terms of the agreement, CMP will continue to offer its customers access to a tailored web portal that includes targeted information based on usage habits, as well as personalized energy-saving tips. Additionally, CMP will now leverage Tendril's multiple account and weather normalization capabilities. The multiple accounts feature allows customers to manage various properties within a single interface via the portal. CMP customers’ energy usage and reports will also now take into account their local weather, enabling them to understand if real or anticipated increases in energy expenses relate to temperature differences year-over-year, as opposed to changes in their appliance use or home configurations.
“CMP is a forward-thinking industry leader that consistently delivers superior customer service and achieves exceptional satisfaction scores,” said Adrian Tuck, CEO, Tendril. “By re-committing to Tendril as its ongoing partner, CMP is building on the high standard to which its customers have grown accustomed. This partnership will undoubtedly lead to new innovations in consumer engagement and service delivery.”
About Tendril
Tendril is defining data-driven Energy Services Management (ESM) for the evolving energy market. Our open, cloud-based software platform provides the infrastructure, analytics and understanding required to deliver personalized energy services. This targeted approach drives new business opportunities, delights consumers and has led to some of the industry’s highest engagement and satisfaction rates. For more information, please visit http://www.tendrilinc.com or follow us on Twitter at @Tendril.
