MINNEAPOLIS--(BUSINESS WIRE)--Allianz Life Insurance Company of North America (Allianz Life®) promoted Erin Krawiecki to assistant vice president Customer Contact Center and Fulfillment in the Enterprise Operations division. In this role, Krawiecki manages costs, quality and controls in the contact center to create positive results for the customer. She also leads the strategy for strengthening policy print capabilities and the digitalization of processes. Krawiecki reports to Senior Vice President of Enterprise Operations, Jasmine Jirele.
“Erin leads many critical efforts that improve the effectiveness of Allianz Life for our customers and drives results for our overall customer experience,” said Jirele. “As a leader, she builds high performing teams and I am confident Operations will continue to improve under her leadership.”
Krawiecki joined Allianz Life in 2005. Most recently, she was an Operations senior director where she led the contact center to win top DALBAR, Inc. service awards for fixed and variable annuities, helping more than a million customers and financial professionals. She also led business analysts to optimize the company’s policy print process and developed annual department strategies while managing an almost $10 million budget. Krawiecki was also an Operations manager. Prior to working at Allianz Life, Krawiecki held director and manager roles with Delta Dental Plan of Minnesota, which is based in Minneapolis for more than eight years.
Krawiecki holds a Bachelor of Arts degree in English from St. Olaf College in Northfield, Minn. She has FINRA Series 6, 26 and 99 licenses.
About Allianz Life Insurance Company of North America
Allianz Life Insurance Company of North America, one of FORTUNE’s 100 Best Companies to Work For in 2014, has been keeping its promises since 1896. Today, it carries on that tradition, helping Americans achieve their retirement income and protection goals with a variety of annuities and life insurance products. As a leading provider of fixed index annuities, Allianz Life is part of Allianz SE, a global leader in the financial services industry with 148,000 employees worldwide. More than 78 million private and corporate customers rely on Allianz knowledge, global reach, and capital strength to help them make the most of financial opportunities.
