Infonetics: Unified Communications Market Up 27% From a Year Ago; PBX Market Continues to Take Hits

CAMPBELL, Calif.--(BUSINESS WIRE)--Market research firm Infonetics Research released its 1^st quarter 2014 (1Q14) Enterprise Unified Communications and Voice Equipment report, which tracks PBX phone systems, voice over IP gateways, unified communications (UC) applications, and IP phones.

ANALYST NOTE

“The enterprise telephony market continues to struggle as businesses hold off new PBX purchases and invest instead in unified communications (UC) applications. Purchase cycles are getting longer, and competitive activity is putting pressure on the market with pricing all over the map,” notes Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research.

ENTERPRISE TELEPHONY AND UC MARKET HIGHLIGHTS

• Worldwide PBX revenue (TDM, hybrid, and pure IP) is down 8% in 1Q14 from 1Q13, and down 8% from 4Q13
• Although there are pockets of growth in parts of Europe and South America, along with strength down market, none of it is large enough to lift the overall PBX market
• The unified communications (UC) segment is the lone bright spot, racking up a 27% worldwide revenue increase in 1Q14 from the same period a year ago
• CALA (the Caribbean and Latin America) is the only region to notch positive year-over-year PBX revenue growth in 1Q14, as economic activity picked up in anticipation of
  the World Cup
• Cisco, Avaya, and NEC are the PBX market share leaders; Mitel cracked the top 4 as a result of its merger with Aastra
• Microsoft, who leads the UC market, is the only vendor in the enterprise telephony segment to post year-over-year revenue growth in 1Q14

ENTERPRISE TELEPHONY AND UC REPORT SYNOPSIS

Infonetics’ quarterly enterprise telephony report provides global and regional market size, vendor market share, forecasts through 2018, analysis, and trends for TDM PBXs, hybrid and pure IP PBXs, IP PBXs by system size, VoIP gateways, unified communications, and IP desk phones and softphones. Vendors tracked: Alcatel-Lucent, Audiocodes, Avaya, Cisco, LG Ericsson, Microsoft, Mitel, NEC, Polycom, Samsung, ShoreTel, Toshiba, Unify, Yealink, and others. To buy the report, contact Infonetics: http://www.infonetics.com/contact.asp.

RELATED REPORT EXCERPTS

• 8x8 is #1 in Infonetics’ hosted UC scorecard; Verizon, XO, AT&T tops in IP connectivity
• Infonetics forecasts VoIP and UC services to grow to $88 billion market by 2018
• Videoconferencing and collaboration show strongest growth among UC apps
• Enterprise SBC market grew 42% in 2013

RECENT AND UPCOMING VOICE, VIDEO, AND UC RESEARCH

Download Infonetics’ 2014 market research brochure, publication calendar, events brochure, report highlights, tables of contents, and more at http://www.infonetics.com/login.

• White Paper: How Much Will Cloud Unified Communications Cost? Responses to Two RFPs
• Analyst Note: Diversity in Cloud UC Models (Mar.)
• North America Business VoIP Service Scorecard (May)
• Enterprise Session Border Controllers Forecast (June)
• Enterprise Telepresence & Videoconferencing Equipment Forecast (June)

INFONETICS WEBINARS

Visit https://www.infonetics.com/infonetics-events to register for upcoming webinars, view recent webinars on demand, or learn about sponsoring a webinar.

• How to Get the Best Out of DAS, Small Cells, and WiFi (June 5: Attend)
• Diameter Signaling Control for LTE Networks (June 12: Attend)
• NFV: An Easier Initial Target Than SDN? (June 19: Attend)
• WLAN Control Goes to the Cloud (July 22: Attend)
• The Great 802.11ac Migration: Upgrade Now, or Wait? (View on-demand)
• Deploying IMS in the Cloud with NFV (View on-demand)

TO BUY REPORTS, CONTACT:

N. America (West), Asia Pacific: Larry Howard, [e-mail], [phone]

N. America (East, Midwest), L. America: Scott Coyne, [e-mail], [phone]

EMEA, India, Singapore: George Stojsavljevic, [e-mail], [phone]

Japan, South Korea, China, Taiwan: http://www.infonetics.com/contact.asp

ABOUT INFONETICS

Infonetics Research (www.infonetics.com) is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete effectively. View Infonetics’ About Us slides at http://bit.ly/QUrbrV.