ST. LOUIS--(BUSINESS WIRE)--Scottrade, Inc., a leading investing services company, was recognized as a 2014 Customer Champion—one of only 50 companies to have earned the honor this year.
To qualify for inclusion on this elite list, companies must excel, not only within their own industry, but also among the nine industries included in J.D. Power’s Customer Champions analysis.
“Serving our clients well is the foundation of everything we do,” said Rodger Riney, who founded Scottrade in 1980. “Whether working with each other or communicating with a client, we continually focus on our commitment to excellence, and we’re honored that J.D. Power has recognized our efforts.”
To identify the 2014 Customer Champions, J.D. Power evaluated more than 600 brands based on customer opinions and perceptions gathered primarily from J.D. Power’s syndicated research in 2013. The 50 companies selected represent the highest-performing U.S. companies that deliver service excellence both within their respective industry and across the nine industries measured.
Scottrade has the largest branch network among online investing firms with more than 500 branch offices to provide face-to-face support. The branch offices are staffed with investment consultants that spend time helping clients use Scottrade’s tools and resources to reach long-term financial success. And behind the scenes, associates gather client feedback to improve Scottrade’s products and services, further advocating for clients’ needs.
Scottrade also ranked “Highest in Investor Satisfaction with Self-Directed Services” in the 2013 J.D. Power Self-Directed Investor Satisfaction StudySM. Last month, StockBrokers.com named the firm Best in Overall Client Experience for the third consecutive year. Scottrade also earned 4 out of 5 stars for its in-person service and 4.5 out of 5 stars for customer service and education in the most recent Barron’s Annual Online Broker Review.
About Scottrade, Inc.
A leading investing services company founded in 1980, Scottrade’s mission is to help remove barriers to clients’ financial success. Through a large, nationwide branch network, Scottrade partners with millions of clients, offering them the solutions and support they need to take control of their long-term investing and trading needs. For more, visit about.scottrade.com, www.scottrade.com or talk to us via social media. Member FINRA/SIPC.
