REDWOOD CITY, Calif.--(BUSINESS WIRE)--LiveOps, Inc., the global leader in cloud contact center and customer service solutions, and Adtech Global, announced today they have entered into a Strategic Alliance. The new relationship enables Adtech Global to resell LiveOps Platform and applications and LiveOps to resell Adtech Global’s cloud-based Verint workforce optimization (WFO) application, called “SKY.” The alliance targets contact centers at medium-to large-sized companies globally.
“This relationship is exciting for both companies. We recently signed our first joint customer in the USA, who will deploy up to 500 seats, a significant number of which will be integrated with our workforce optimization application. This relationship is off to a fantastic start,” said Ric Gray, President, Adtech Global. “It’s been exciting to watch LiveOps lead the wave of change that is taking place in the contact center industry, with the vast migration to the cloud, and social and mobile customer service. We’re thrilled to join forces with them during this exciting time.”
Adtech Global’s complete WFO application is managed 24x7 in a secure data center, eliminating the need to purchase premise-based hardware and software. With almost 15 years of Verint expertise, Adtech Global is dedicated to being a valued business partner that delivers technical expertise and eliminates technology hassles with its support, fast implementation, and professional maintenance and consulting operations.
“Adtech Global’s Verint WFO cloud application, SKY, is the ideal complement to LiveOps cloud contact center,” said Vasili Triant, SVP, Cloud Application Sales, LiveOps. “We are already seeing great customer traction from our alliance with Adtech Global, which is powerful evidence of what can happen when two premium cloud providers work together.”
Within a matter of weeks, rather than months, companies can deploy valuable contact center applications such as cloud-based screen recording, IVR, Inbound/outbound voice, multichannel and social media capabilities, and have the ability to provision state-of-the-art functionality to a geographically distributed workforce.
LiveOps Channel Program is designed to empower business partners with the tools and support needed to succeed, while also rewarding them with higher levels of revenue for their commitment to LiveOps. Through the program, partners can increase their bottom lines with monthly recurring revenue by leveraging LiveOps' industry-leading cloud contact center technology along with sales support, marketing tools, training and more.
About Adtech Global
Adtech Global delivers solutions and services to help more than 1,500 clients run their businesses more efficiently in a variety of ways, including: Contact Center solutions, IP Telephony solutions, Engineered Computing solutions, Networking solutions, and Professional Services. Adtech Global enables Contact Center customers to achieve their customer service goals by offering services such as WFO consulting, support and implementation, cloud and premise-based contact center solutions, optimized hardware, monitoring services and a speech analytics consulting program. Adtech Global has almost 15 years of contact center expertise and continues to serve as a leading provider of the Verint solution by providing turn-key capabilities for an exceptional end-user experience. Visit www.adtechglobal.com for more information.
About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, UK, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information visit www.LiveOps.com.