LONDON--(BUSINESS WIRE)--70% of microbusiness owners admit to having taken a business call in the toilet to avoid missing out on new business, according to research released today. 18% also say that they have taken a business call at a funeral, and 13% at a wedding.
The research was commissioned by Penelope, a call handling solution for small businesses, part of Moneypenny, the UK's leading telephone answering service. It asked 2,000 microbusiness owners about their phone habits.
Small business respondents outlined that:
- They receive upwards of 20 calls a day
- 9% of calls are new business enquiries
- They miss approximately seven calls a day
- A new business lead is worth on average £102
These results demonstrate that microbusinesses are losing over £3,300 a year each through missed new business calls.
Ed Reeves, co-founder of Penelope and Moneypenny comments: “Today’s findings outline why microbusiness owners are going to such extreme lengths to avoid missing business calls. Put bluntly, a missed call is missed business.
“When it comes to attracting and winning business, responsiveness is everything. A consumer is unlikely to chase a business to buy something from them; it’s far more likely that they will simply call someone else. There are a number of ways that a microbusiness can mitigate against missing these calls – which also means that they can go to the toilet in peace!”
About Penelope
Penelope is everything a small business needs to handle its calls - a virtual receptionist service (http://www.penelope.co.uk/how-it-works), clever call distribution, an award-winning answering service and all the features of a complete phone system, only better. It’s big technology, in your pocket.
Penelope is part of Moneypenny, the UK's leading telephone answering service. For more information on call filtering please see: http://www.penelope.co.uk/knowledgebase/filtering-calls