CINCINNATI--(BUSINESS WIRE)--EyeMed Vision Care, the nation’s fastest-growing vision benefits company and part of Luxottica (NYSE: LUX), a leader in vision care and eyewear, announced that their Customer Care Center recently earned the distinction as a Certified Center of Excellence for the fourth consecutive year by BenchmarkPortal, a global leader in contact center benchmarking, certification, training and consulting.
“The certification of EyeMed is a direct result of its leadership’s commitment to balancing cost–effective solutions with best-in-class service performance,” said Bruce Belfiore, CEO of BenchmarkPortal. “It is an achievement of distinction.”
BenchmarkPortal is internationally recognized as the premier research and educational organization for customer contact center best practices and grants awards to contact centers that demonstrate best-in-class performance on 22 cost-related and quality-related metrics measured against industry peers. The Certified Center of Excellence accolade, one of the most prestigious awards in the customer service and support industry, is bestowed upon call centers that rank in the top 10 percent of all call centers surveyed. EyeMed Vision Care’s call center ranked in the top 10 of call centers of the same size.
Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. The EyeMed Customer Care Center is recognized for meeting or exceeding all 11 of the efficiency metrics. They scored incredibly high in agent satisfaction citing that EyeMed associates feel they can grow with the company and give back to the community, stemming from a leadership team that walks the talk.
“Through our continued dedication to service excellence, quality and effectiveness, our Customer Care Center delivers everyday amazing experiences to our members and providers,” expressed Gibson Peters, Vice President, EyeMed Operations and Administration. “Being awarded this certification for the fourth consecutive year acknowledges and affirms our commitment to our customers.”
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a
global leader in the contact center industry, providing benchmarking,
certification, training, consulting, research and industry reports. The
BenchmarkPortal team of professionals has gained international
recognition for its innovative approach to best practices for the
contact center industry. BenchmarkPortal hosts the world’s largest
database of contact center metrics, which is constantly being refreshed
with new data. BenchmarkPortal’s mission is to provide contact center
managers with the tools and information that will help them optimize
their efficiency and effectiveness in their customer communications. For
more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
About EyeMed Vision Care
Cincinnati, Ohio-based EyeMed
Vision Care®, the fastest-growing vision benefits company in
the U.S., is dedicated to helping members achieve better vision
performance by giving them access to credentialed doctors and the most
expansive network including independent providers and retailers
LensCrafters®, Target Optical®, Sears OpticalSM,
JCPenney Optical and most Pearle Vision®.
EyeMed’s client base is nearly 10,000 strong and covers more than 35
million Americans in funded vision plans. EyeMed is a proud sponsor of
OneSightSM - a charitable organization dedicated to improving
vision through outreach, research and education - where EyeMed
associates share in OneSight’s passion to preserve eyesight around the
world. Visit us at eyemed.com,
follow us on Twitter @eyemedvision and find us on LinkedIn.
Safe Harbor Statement
Certain statements in this press
release may constitute "forward-looking statements" as defined in the
Private Securities Litigation Reform Act of 1995. Such statements
involve risks, uncertainties and other factors that could cause actual
results to differ materially from those which are anticipated. Such
risks and uncertainties include, but are not limited to, the ability to
manage the effect of the current uncertain international economic
outlook, the ability to successfully acquire new businesses and
integrate their operations, the ability to predict future economic
conditions and changes in consumer preferences, the ability to
successfully introduce and market new products, the ability to maintain
an efficient distribution network, the ability to achieve and manage
growth, the ability to negotiate and maintain favorable license
arrangements, the availability of correction alternatives to
prescription eyeglasses, fluctuations in exchange rates, changes in
local conditions, the ability to protect intellectual property, the
ability to maintain relations with those hosting our stores, computer
system problems, inventory-related risks, credit and insurance risks,
changes to tax regimes as well as other, political, economic and
technological factors and other risks and uncertainties described in our
filings with the Securities and Exchange Commission. These
forward-looking statements are made as of the date hereof, and we do not
assume any obligation to update them.
